Amy Van Gundy Email & Phone Number

Englewood, Colorado, Us

Lead IT teams focused on a company strategic priority: self-service and customer-facing digital transformation. Responsible for all customer facing websites and customer engagement channels

Englewood, Colorado, Us

Lead IT function and teams supporting key enterprise SaaS solutions including NICE CXOne (Contact Center), Salesforce (CRM), ServiceNow, NetSuite (ERP), and Workday to enable key business functions.

Atlanta, Ga, Us

• Develop and implement diverse strategies for multiple technology teams, enabling digital transformation for corporate functions, leadership for enterprise services and support for overall efficiency and quality.• Lead IT function and teams for finance, HR, legal, compliance, intranet, business process automation, quality assurance and automation, records/information management, EPMO and enterprise project management.• Drive vision and execution across all teams including approach definition, selection and implementation of SaaS solutions, agile custom development of tools to fill gaps and automation and enablement of corporate-wide strategic and regulatory initiatives.• Create strategic partnerships with executive business leaders and a client-centric, highly engaged team that is innovative and responsive to change, enabling faster and lower cost delivery with higher quality.• Manage $14 million budget; oversee team of 44 employees plus outsourced offshore teams of 40+ and 5-10 contractors.ACCOMPLISHMENTS* Attained 70% improvement in time to integrate acquisitions via approach redesign and cross-functional alignment on guiding principles.* Focus on innovation reduced new employee/contractor provisioning time from hours to minutes and increased day 1 readiness 60% by deploying an automated solution to all hiring managers based on hackathon incubation in response to employee ideation.* Automation focus eliminated political contributions manual compliance tracking and increased monitoring 99% to include all employees by creating solution that included robotic process automation, contribution matching algorithms, workflow and dashboarding to drive attention action to highest priority violations.* Reduced development timelines 25% and created finance team efficiencies of 33% through development of a Finance Architecture Vision and a new toolset to bridge gaps and reduce technical debt, ultimately enabling tighter business/IT alignment.

Atlanta, Ga, Us

• Led team of project, program, and portfolio managers driving strategic, cross-functional projects across the firm including large IT programs and non-IT initiatives.• Transformed project management capability from poor reputation to desirable partner by implementing best practices and increasing delivery consistency by 30%.• Upskilled project management team by focusing on consultative skill sets, introducing entrepreneurial project management techniques and counseling out team members that were unable to adapt.• Enabled cost reductions, introductions of products into new markets and process efficiencies while reducing time to integrate acquisitions by 70%.• Continued to evolve transparency and tools for project initiation, status, roadmap creation and value tracking while operating in a fully matrixed environment.• Developed relationships with key stakeholders to accomplish IT and operational goals.• Aligned overall IT strategy with business objectives by incorporating existing technology as well as guiding the selection, installation and implementation of emerging technologies and SaaS solutions.• Enhanced capacity planning, resource management and risk mitigation with implementation of new project and portfolio management software.

Atlanta, Ga, Us

* Created and led a team to drive transparency across siloed work in IT.* Developed transparency which drove integration opportunities, leveraged products and custom software across IT, improved prioritization/tradeoff decisions, and enhanced quality of execution including value, schedule and cost.* Implemented IT Portfolio Management and created a Demand Management Working Group to ensure project prioritization and alignment with both business and IT strategy as well as corporate profitability goals.

* Led a team of geographically dispersed maintenance developers and technical support engineers providing support and custom maintenance for 22 deployments of a billing and customer care solution. * Coalesced a team of "draftees" from a variety of backgrounds and organizations into a customer-focused, productive and tightly knit team.* Standardized tools and created policies to drive process efficiencies.

Melbourne, Victoria, Au

* Oversaw North American customer account functions including customer relationship management, account strategy, business development and oversight of both service and support activities. * Served customers included regulated and deregulated utilities utilizing the Peace CIS solution.ACCOMPLISHMENTS* Drove services revenue increase from $0 in 2009 to $1 million booked for 2010 by transforming a tense customer situation to a collaborative relationship.* Stabilized a market interface product implementation after a year of quality issues through intense team focus, customer communication and the introduction of additional quality processes.

Richardson, Texas, Us

* Led a team of 45 highly skilled, geographically dispersed technical support engineers and managers providing support for configurable enterprise-grade client server software for 58 customers.* Constantly evolved support model and processes to effectively manage new architectures, additional products, third party products, changing skill set requirements and new technologies.* Increased contribution margin by actively promoting maintenance value internally and externally.* Led feedback loop to product management as well as R&D to communicate feature design issues as well as promote incident avoidance through software enhancements.ACCOMPLISHMENTS* Grew consulting team 300% during a period of skyrocketing sales and rapid revenue growth while ensuring high quality implementations with continuous improvement of processes and toolsets. * Achieved 25% improvement in customer satisfaction and highest scores worldwide (as compared to other regions) by refocusing the team on customer needs and implementing regular service reviews. * Maintained <10% attrition rate and high employee satisfaction through a challenging acquisition and time of rapid change.* Held P&L responsibility for over 45% of group revenues in the Americas.

Richardson, Texas, Us

* Led a team of 30+ technical professionals in North America including managers and engineers supporting 35+ enterprise customers in North America.* Orchestrated a team turnaround from low credibility in the company and low customer satisfaction to a premier, customer-focused, go-to organization.

Us

* Served as one of four steering directors for the North American consulting organization with services and license revenue of over $40 million.* Built and maintained long-term client relationships at the director and executive levels.* Led the success of 4-6 simultaneous multi-million-dollar implementations across 6-8 separate customers, coordinating between sales, core development, custom development, release engineering, and maintenance organizations to ensure client success and quality, on-time deliveries.* Oversaw all aspects of the implementation projects including team creation and resource allocation, project planning and tracking, risk management, team coordination and client relationship management.

Us

* Led regional consultants implementing enterprise software solutions for telecommunication providers. * Directed all aspects of projects including contract negotiations, project plan creation and tracking, resource management, budget tracking and management and client relationship management.* Provided detailed involvement in data modeling, interface design, specifications, configuration, legacy conversion strategy and implementation, testing, troubleshooting and migration to production.* Created and leveraged strong relationships with onsite integration team partners.* Utilized client-driven experiences to enhance the core Kenan products.* Served as subject matter expert (SME), troubleshooting implementation issues globally.