Amy Van Gundy Email & Phone Number

Englewood, Colorado, US

Lead IT teams focused on a company strategic priority: self-service and customer-facing digital transformation. Responsible for all customer facing websites and customer engagement channels

Englewood, Colorado, US

Lead IT function and teams supporting key enterprise SaaS solutions including NICE CXOne (Contact Center), Salesforce (CRM), ServiceNow, NetSuite (ERP), and Workday to enable key business functions.

Atlanta, GA, US

• Develop and implement diverse strategies for multiple technology teams, enabling digital transformation for corporate functions, leadership for enterprise services and support for overall efficiency and quality.
• Lead IT function and teams for finance, HR, legal, compliance, intranet, business process automation, quality assurance and automation, records/information management, EPMO and enterprise project management.
• Drive vision and execution across all teams including approach definition, selection and implementation of SaaS solutions, agile custom development of tools to fill gaps and automation and enablement of corporate-wide.
• Create strategic partnerships with executive business leaders and a client-centric, highly engaged team that is innovative and responsive to change, enabling faster and lower cost delivery with higher quality.
• Manage $14 million budget; oversee team of 44 employees plus outsourced offshore teams of 40+ and 5-10 contractors.ACCOMPLISHMENTS* Attained 70% improvement in time to integrate acquisitions via approach redesign and.

Atlanta, GA, US

• Led team of project, program, and portfolio managers driving strategic, cross-functional projects across the firm including large IT programs and non-IT initiatives.
• Transformed project management capability from poor reputation to desirable partner by implementing best practices and increasing delivery consistency by 30%.
• Upskilled project management team by focusing on consultative skill sets, introducing entrepreneurial project management techniques and counseling out team members that were unable to adapt.
• Enabled cost reductions, introductions of products into new markets and process efficiencies while reducing time to integrate acquisitions by 70%.
• Continued to evolve transparency and tools for project initiation, status, roadmap creation and value tracking while operating in a fully matrixed environment.
• Developed relationships with key stakeholders to accomplish IT and operational goals.

Atlanta, GA, US

* Created and led a team to drive transparency across siloed work in IT.* Developed transparency which drove integration opportunities, leveraged products and custom software across IT, improved prioritization/tradeoff decisions, and enhanced quality of execution including value, schedule and cost.* Implemented IT Portfolio Management and created a Demand.

* Led a team of geographically dispersed maintenance developers and technical support engineers providing support and custom maintenance for 22 deployments of a billing and customer care solution. * Coalesced a team of "draftees" from a variety of backgrounds and organizations into a customer-focused, productive and tightly knit team.* Standardized tools.

Melbourne, Victoria, AU

* Oversaw North American customer account functions including customer relationship management, account strategy, business development and oversight of both service and support activities. * Served customers included regulated and deregulated utilities utilizing the Peace CIS solution.ACCOMPLISHMENTS* Drove services revenue increase from $0 in 2009 to $1.

Richardson, Texas, US

* Led a team of 45 highly skilled, geographically dispersed technical support engineers and managers providing support for configurable enterprise-grade client server software for 58 customers.* Constantly evolved support model and processes to effectively manage new architectures, additional products, third party products, changing skill set requirements.

Richardson, Texas, US

* Led a team of 30+ technical professionals in North America including managers and engineers supporting 35+ enterprise customers in North America.* Orchestrated a team turnaround from low credibility in the company and low customer satisfaction to a premier, customer-focused, go-to organization.

US

* Served as one of four steering directors for the North American consulting organization with services and license revenue of over $40 million.* Built and maintained long-term client relationships at the director and executive levels.* Led the success of 4-6 simultaneous multi-million-dollar implementations across 6-8 separate customers, coordinating.

US

* Led regional consultants implementing enterprise software solutions for telecommunication providers. * Directed all aspects of projects including contract negotiations, project plan creation and tracking, resource management, budget tracking and management and client relationship management.* Provided detailed involvement in data modeling, interface.