Amy V. Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

Tempe, Az

I was laid off.

Greater Seattle Area

Supervision of the complete used car reconditioning process Facilitate writing and booking all used car repair ordersComplete and verify all used car certification paperworkDirect and dispatch technicians and/or detailers specified RO'sPost and verify all technician time flags Coordination of all reconditioning steps & vendors involvedFacilitate sending out sublets; keeping day to day track of their progressGet approvals from Used Car ManagerProperly posting all sublets to the appropriate accountEnsure that vendor repairs are approved and consistent in pricing Monitor daily productivity reports and corresponding payroll recordsAccount for all document and ensure that none are missing and all are processed correctlyAssist with Certified vehicle inspectionsSupport accounting department with Purchase Order reconciliation and request for invoicesAssist in payroll preparation with attendance corrections, holiday pay, PTO and vacation pay

Business Closed June 2012; Answered all incoming calls on multiline telephone system, assisted customers as needed, scheduled service appointments, received payments for repairs performed and/or parts purchased, posted repair orders in ADP accounting software, and posted and balanced daily all cash, check and credit card payments received. Prepared and created rental agreements using rental software and processed car rental transactions; provided additional administrative support as needed.

Received new inventory daily, reconciled shipping manifests, and distributed parts as necessary; prepared outbound orders for national and international shipping via UPS and USPS. Answered and directed multi-line phone; maintained office supply inventory and assisted with company event planning. Managed and maintained two company eBay stores; created listings, uploaded photos, shipped orders, responded to questions, resolved customer concerns, and ensured proper payments.

Responsible for overseeing the entire store operations and reported to the store owner/operator as needed. Ensured excellence in customer service and resolved all problems at the store level. Managed all aspects of merchandising and stocking inventory; trained and supervised performance of hourly associates. Coordinated weekly shift schedules, calculated employee payroll, reconciled daily sales and completed deposit. Assisted in store set up and tear down at season’s end.

Acted as point of contact when customers called in; provided company information to customers and directed customer appropriately based on their needs. Provided administrative support to all staff; maintained phone system, office equipment and procured office supplies as needed. Sent correspondences and distributed company mail and faxes; assisted with travel coordination. Maintained company database of photos and past projects; assembled and updated company brochures and qualifications for submittal.

Generated customer repair orders; tracked progress of up to 25 vehicles per day. Contacted and updated customers with vehicle progress; verified warranty coverage when necessary and provided repair estimates. Effectively communicated with management, dispatcher, technicians, and staff and resolved any customer concerns. Warranty AdministratorEstablished payment for warranty repair work by coordinating all paperwork and submitting claims; reconciled warranty credit memos and posted to Accounts Payable. Contacted warranty companies and resolved payment related issues. Maintained warranty accounting ledgers and performed weekly payroll preparation.

Associates Of Technology, Legal Office Assistant

Education record