• Install and configure computer hardware, software, systems, networks, printers, scanners, projectors, mobile devices and VoIP phone• Monitor and maintain computer systems and networks• Train staff through a series of actions, either face-to-face, email or over the telephone, to help set up systems or resolve system issues• Configure new users' accounts, profiles and dealing with password issues• Investigate, diagnose and solve computer software and hardware faults• Repair equipment and replace parts• Manage inventory of equipment, consumables and other supplies• Work with vendors to acquire quotes and procure hardware/software • Guide staff on how to use computer hardware and software systems• Assist with technology planning through ongoing research• Determine vendors for outside repairs and coordinate warranty repairs

• Created and executed test cases based on user requirements and functional requirements • Stimulated approaches, tools, and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems• Developed features and facilities for integration and communication among applications, database and technology platforms

• Hand-picked to work on contract directly out of successful Coop placement• Provided friendly and comprehensive front line technical support to students that utilize the Davis Learning Commons • Provided classroom support to clients using the mobile labs and smart classrooms• PC hardware and software support • Installed new hardware and software throughout the department• Highly recognized and praised for knowledge, technical skills and customer relationship building with ability to follow instructions

• Maintained, configured and deployed Windows 7 on various devices• Researched and solved software compatibility issues between Windows XP and 7• Analyzed and tested of client applications and troubleshooting hardware and software issues• Installed and supported new PC hardware and software • Created, maintained and updated technical documentation and manuals

• Worked as part of the Devices Team in IT department • Assisted in the enterprise hardware refresh which involves replacing desktops and laptops • Provided support services, including desktop and application support requests • Completed reimaging Windows Operating System