Amy Vu Email & Phone Number

Toronto, Canada Area

• Install and configure computer hardware, software, systems, networks, printers, scanners, projectors, mobile devices and VoIP phone
• Monitor and maintain computer systems and networks
• Train staff through a series of actions, either face-to-face, email or over the telephone, to help set up systems or resolve system issues
• Configure new users' accounts, profiles and dealing with password issues
• Investigate, diagnose and solve computer software and hardware faults
• Repair equipment and replace parts

Mississauga

• Created and executed test cases based on user requirements and functional requirements
• Stimulated approaches, tools, and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems
• Developed features and facilities for integration and communication among applications, database and technology platforms

Brampton

• Hand-picked to work on contract directly out of successful Coop placement
• Provided friendly and comprehensive front line technical support to students that utilize the Davis Learning Commons
• Provided classroom support to clients using the mobile labs and smart classrooms
• PC hardware and software support
• Installed new hardware and software throughout the department
• Highly recognized and praised for knowledge, technical skills and customer relationship building with ability to follow instructions

Brampton

• Maintained, configured and deployed Windows 7 on various devices
• Researched and solved software compatibility issues between Windows XP and 7
• Analyzed and tested of client applications and troubleshooting hardware and software issues
• Installed and supported new PC hardware and software
• Created, maintained and updated technical documentation and manuals

Brampton

• Worked as part of the Devices Team in IT department
• Assisted in the enterprise hardware refresh which involves replacing desktops and laptops
• Provided support services, including desktop and application support requests
• Completed reimaging Windows Operating System