Serves as a Subject Matter Expert on all Apptricity government products to include preparing and delivering demonstrations, training and customer/client assistance. Was responsible for creating end-to-end test plans for client and base products; executing the plans and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution is tested in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems. Ensured every phase and feature of the software solution is tested and that any potential issue is identified and fixed before the product goes live (SCRUM process).

Provided training and support to units preparing to execute sustainment missions during deployment and used established theater business processes and customized training to reflect current conditions and practices in theater.Emulated real world operations, and included sophisticated scenarios, simulation software, and the integration of many C2 and sustainment systems.Was responsible for customizing databases developed to facilitate overall exercise design and command training objectives.Provided simulation support replicating background events that affected the training scenarios.Customized classroom and over-the-shoulder training and tailored it to each user function and delivered to role players and to the training audience.Analyzed and evaluated program requirements, resources, functionality, and system threat assessments in preparing the Test and Evaluation Master Plan (TEMP) for the TC-AIMS II project. Developed long range requirements supporting design, development, implementation and life cycle support of business software applications to include TC-AIMS II, TOPS, RF-ID ITV, AMFT-ITV, AMR, CMOS, and AALPS. Supported the PM EIS/TIS organization in determining advanced technology standards to improve TC-AIMS II and related systems functionality and interoperability. Analyzed & determined user information/management needs, systems, and equipment, software, inter-connectivity, and compatibility requirements and translated these requirements into a project management plan. Prepared project plans, identified resource requirements and reported progress on the analysis, design, development and implementation of software to Program Manager and high level officials within the organization. Traveled to provide on-site support of PM-TIS products to include demonstrations, training, and live exercises to include Continental United States locations as well as abroad.

Provided support to the World Wide Port System (WPS), an initiative of the Department of Defense, Surface Deployment and Distribution Command (SDDC).Served as the Area Manager for my team which included assigning tasks, ensuring deliverables are provided in a timely manner, and creating and preparing weekly/monthly status reports for the project manager.Installed, integrated and administered HP-UX and Windows 2000 Server platforms running an Oracle databases.Conducted Independent Verification and Validation (IV&V) testing on software upgrades and new operating system platforms; provided training for civilian, Army, Navy and Reserve personnel as Systems Administrators for the WPS Unix/Windows/Oracle systems; and developed curriculum and training materials for Basic Systems Administration classes.Provided Tier 2 helpdesk support, which involved troubleshooting problems occurring with all aspects of hardware such as servers, drive towers, printers, network cabling, TCP/IP connections, ppp and dialup communications, and UNIX and Windows administration. Support 77 sites worldwide 24 hours a day/ seven days per week. Logged all calls and solutions with detail information into Siebel with accuracy and clarity.Tested data interfaces with various automated transportation systems to include: MDSS II, ICODES, CMOS, and TCAIMS II.Verified requirements, analyzed, and tested DOD standards for Automated Identification Technology (AIT) and Radio Frequency Identification (RFID), supporting logistics management, utilizing state-of-the-art automated data collection devices technologies. Installed and configured Automatic Identification Technologies (AIT) devices for use at water ports worldwide to enhance data collections via batch or wireless methods.

Extracts flight data to include times, destinations, delays, passengers, cargo, and anything pertinent to manifesting from numerous transportation systems to include Global Decision Support Systems (GDSS), Global Air Transportation Execution System (GATES), Global Transportation Network (GTN), Single Mobility Service (SMS), and update a schedule (Excel) that is distributed to the Passenger Terminal, Arrival/Departure Airfield Control Group, Cargo Documentation Team, and customers of the Movement Control Team (MCT) .Serves as the Information Technology Management Officer (IMO) for my section, performing tasks such as installing IAVA patches and system/security updates, creating user accounts, performed baselines, installed/shared printers, created .PST files, created networks, installed software/hardware and other system administrator duties as necessary.Prepares and distributes a Wheels Up/Wheels Down flight report (Excel) within thirty minutes of any aircraft departure or arrival that consists of estimated and actual times of arrival/departure, cargo descriptions, passenger counts, aircraft status, and any other pertinent information vital to all air bases in the Combined Joined Operation Area (CJOA).Processes Joint Movement Requests (JMR) using the web based Intra-Theatre Airlift Request System (ITARS), Special Movement Requests (SMR), Human Remains Requests (HR), and Distinguished Visitors (DV) Requests, in accordance with Central Command Air Force (CENTAF) and Central Command (CENTCOM) standards and Letters of Instruction (LOI).Coordinates with customers and passengers on flight departure and arrival times, roll-call standards, cargo airlift readiness, and special handling instructions.Coordinates with Passenger Terminal employees to ensure Unit Line Number movements, Space blocked passengers, Distinguished Visitors, and cargo couriers are manifested on the correct flights and in a timely manner.

Provided Technical and Functional Support for Tier 2 portion of Helpdesk using Siebel.Developed Standard Operating Procedure (SOP) Documents for Knowledgebase.Worked with end-users and system administrators to identify and evaluate proposed and potential system errors. Traveled to Surface Deployment & Distribution Command (SDDC) organizations, port facilities, and Army and Navy Active and Reserve sites to perform on-site functional/technical training and mission support as required.Developed real time solutions to support the war fighter for critical water terminal operations.Researched and prepared Test Condition Requirements (TCR) to be used in the Independent Validation and Verification (IV&V) testing procedures of Worldwide Port System (WPS) related software, Automated Information Technology (AIT), and Radio Frequency Identification (RFID).Evaluated and tested solutions for recommendation and implementation; and participate in major systems tests.Created, updated, and maintained the WPS Workbook, WPS-W (Windows) End Users Manual, AIT/RFID Manuals, and provided all other documentation as required.Was responsible for the maintenance and revision of the WPS Unit Equipment Database (MS Access) that consisted of inventories for over 100 sites.