Amy Willis

Amy Willis Email and Phone Number

Director of User Experience at Bounteous | Healthcare, Hospitality, Education, Ecommerce @ Bounteous
chicago, illinois, united states
Amy Willis's Location
Greater Chicago Area, United States
Amy Willis's Contact Details

Amy Willis work email

Amy Willis personal email

About Amy Willis

I am a User Experience expert who follows a user-centered, design thinking approach to create innovative, easy-to-use products that are quickly adopted by users. I believe strongly that creating good design comes from looking at how users actually use products and applications, not how we think they use them. Following a user-centered approach allows me to create innovative, easy-to-use products that are quickly adopted by users. I have designed websites and mobile apps for ecommerce, healthcare, education, finance, telecomm and hospitality industries. As a manager I have found ways to keep high functioning teams motivated and helped low performing teams raise their performance level.Skills: User experience, design thinking, interaction design, user-centered design, managing, mentoring, strategy, user research & analysis, usability testing, mobile, responsive web, personas, user journeys, use cases, user flows, wireframes, prototypes.Methodologies: Agile, Waterfall, LeanIndustries: Healthcare, Ecommerce, Education, Hospitality

Amy Willis's Current Company Details
Bounteous

Bounteous

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Director of User Experience at Bounteous | Healthcare, Hospitality, Education, Ecommerce
chicago, illinois, united states
Website:
bounteous.com
Employees:
562
Amy Willis Work Experience Details
  • Bounteous
    Director Of Experience Design
    Bounteous Apr 2021 - Present
    • Lead multidisciplinary Experience Design teams to deliver high quality end-to-end design services to clients • Develop broad strategic solutions that help clients achieve their specific marketing, engagement and conversion goals.• Ensure solutions are for right audiences and solving users’ problems through facilitation of workshops to uncover personas, user journeys, business goals.• Collaborate with Visual Designers, Content Strategists, Copywriters, Business Analysts, Developers, and client stakeholders to ensure projects provide value to end users and the client’s business, and are technically feasible within the given budget and timeline. Projects range in length from a few weeks to over a year.• Contribute to improving Bounteous processes.
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  • Willis Pictures
    Owner/Photographer
    Willis Pictures Aug 2000 - Present
    Freelance photographer specializing in events, portraiture, and fine art travel photography.
  • Us Digital Response
    User Experience Consultant (Volunteer)
    Us Digital Response May 2020 - Feb 2021
    • Shortened application time and reduced employee workload by improving digital workflow for states to find and apply for federal grants, particularly related to COVID-19 funding.• Improved compliance and decreased employee workload through a digital solution for states to collect and report CARES Act spending to the US Treasury Department.
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  • Vsg Commerce
    Senior Manager User Experience
    Vsg Commerce Jun 2019 - Mar 2020
    • Led distributed team of business analysts & visual designers.• Created cohesive team with positive outlook.• Introduced user-centered design principles and user experience best practices.• Increased consistency and reduced re-work through process for writing consistent documentation, creating re-usable patterns, and initiation of design pattern library.• Improved collaboration, cooperation and communication between team members during all phases of projects, including requirements gathering, documentation, and design.
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  • Hyatt Hotels Corporation
    User Experience Manager
    Hyatt Hotels Corporation Mar 2016 - May 2019
    • Won highest customer satisfaction score in J.D. Power’s 2019 U.S. Travel App Satisfaction Study by leading and growing the team of UX designers responsible for Hyatt’s iOS and Android mobile apps.• Contributed to 6.5% year-over-year growth rate of hotel rooms booked across all digital channels in 2018 through UX team’s recommendations.• Led and grew team of interaction designers, visual designers and researchers.• Provided design direction to team and helped balance user needs, UX best practices, research findings, business goals, and technical constraints.• Coordinated across omni-channel product teams to ensure consistency and complimentary experiences• Team was responsible for Hyatt's responsive websites, including hyatt.com (marketing & booking), World of Hyatt loyalty program, individual brand & property sites; mobile iOS and Android apps; guest experience to connect to Wi-Fi at hotels.
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  • Independent Contractor
    User Experience Designer
    Independent Contractor Jun 2014 - Mar 2016
    Work in all areas of User Experience, including requirements gathering, target audiences / personas, use cases, task flows, designing interactions, wireframes, story baking, and user research.Clients included: Leo Burnett * UnitedHealthcare * Discovery Education
  • Pathfinder Software
    Director Of User Experience And Visual Design
    Pathfinder Software Aug 2011 - May 2014
    Built team of user experience and visual designers. Mentored junior designers. Collaborated with rest of leadership team to establish processes and ensure teams communicated.Used Lean Startup, UX, and Agile methodologies to create the best products for users while addressing business requirements. Started projects with a series of workshops to determine target audiences (personas), task flows, and user stories. Worked with clients on an on-going basis to ensure each piece of functionality was specked to their requirements. User research ensured designs were focused on solving real problems and with interactions that made sense to users. Focus on health care products, mobile applications. On some projects also doubled as Project Manager.Started as Lead UX in August 2011. Was promoted to Director in December 2012.
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  • Sears Holdings Corporation
    User Experience Architect
    Sears Holdings Corporation May 2009 - Jul 2011
    Worked with sears.com, kmart.com, and mygofer.com business departments to improve the user experience while increasing sales. Created user flows, designed interactions, produced wireframes, and conducted user testing. Interfaced with business, front-end developers, and IT to ensure designs were feasible and met business needs.
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  • Designkitchen
    User Experience Designer
    Designkitchen Jul 2007 - Jan 2009
    Designed interactions, data flows, use cases for multiple clients using HCI best practices to ensure positive and intuitive user experience. Created site maps and wireframes. Presented to internal team members as well as clients. Worked with designers and developers to ensure feasible UX. Researched cutting edge interface designs and data display practices. Assisted Senior UXDs.
  • Chappell Studio/Marathon Foto
    Freelance Photographer
    Chappell Studio/Marathon Foto May 2001 - Jan 2009
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Amy Willis Skills

Interaction Design Information Architecture User Experience User Interface Design Heuristic Evaluation User Research Usability Testing User Centered Design Contextual Inquiry Persona Wireframes Usability Site Maps User Experience Design Human Computer Interaction Project Management Photography Cognitive Walkthrough Competitive Analysis Task Flows Prototyping Use Case User Interface Experience Design Design Thinking Mobile Devices Visual Design Agile Methodologies Rapid Prototyping Mobile Applications Card Sorting Axure Omnigraffle Wire Framing Front End Wireframing

Amy Willis Education Details

Frequently Asked Questions about Amy Willis

What company does Amy Willis work for?

Amy Willis works for Bounteous

What is Amy Willis's role at the current company?

Amy Willis's current role is Director of User Experience at Bounteous | Healthcare, Hospitality, Education, Ecommerce.

What is Amy Willis's email address?

Amy Willis's email address is ux****@****ail.com

What schools did Amy Willis attend?

Amy Willis attended Depaul University, Tufts University.

What are some of Amy Willis's interests?

Amy Willis has interest in Volleyball, User Centered Design, Travel (25 Countries And Counting), Human Factors, Photography, Hiking, Camping, Biking, Human Computer Interaction, Usability.

What skills is Amy Willis known for?

Amy Willis has skills like Interaction Design, Information Architecture, User Experience, User Interface Design, Heuristic Evaluation, User Research, Usability Testing, User Centered Design, Contextual Inquiry, Persona, Wireframes, Usability.

Who are Amy Willis's colleagues?

Amy Willis's colleagues are Pavithra Priyadharsini H, Sarah Robertson, Priti Rana, Shreyas Puranik, Rohan Aditya, Santhosh Ravikumar, Bhavya Kandpal.

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