● Developed high level test scenarios and then detailed test scripts to test the functionality ofthe company’s flagship consumer payment software product.● Ran test scripts, documented results, and opened tickets for issues.● Worked with the product manager and development team to debug and fix issues.

Project Manager – Airline/Hotel Kiosk Portfolio• Managed IBM’s hotel and airline kiosk portfolio which included 8 clients and generated over $5M in annual revenue.• Led cross-functional team and managed IBM/client relationships. • Tracked project timelines for several remote IBM teams to facilitate on-time completion of software development, hardware construction and deployment, and installations. • Managed project budget ensuring the IBM teams operated within costs and did cost/benefit analysis for all IBM or client initiated project change requests.Business Analyst – Online Book Retailer• Designed and implemented a customized SAP application used by over 800 customer care professionals to provide customer service support for client’s online orders. Documented functionality and created training material. Trained client executives and multiple business groups in system functionality. • Designed and implemented customized SAP product sourcing system that processed an average of 10K orders per day, generating $460M in annual sales.• Defined customer service business processes to support client’s new eReader business line. Designed a customized SAP application to provide customer service support for eReader device orders both in retail stores and online. Managed training initiative.• Collaborated with client’s partners to define operational workflow to support white label eReader devices sold in retails stores and online.Business Analyst – International Health Insurance Provider• Designed an automated system to replace manual processing of healthcare provider Medicare documents, cutting costs and allowing client to bid for additional government contracts.• Collaborated with development team that included user interface designers, data modelers, and information architects to implement the system.• Tested and validated the functionality of the finished system. Presented completed functionality to senior client management.

Contact Center Specialist – National Mobile Telecom Provider• Traveled to client's customer service contact centers to perform initial site analysis and prepare site for software roll out. • Implemented new customer service software (including workforce management, quality assurance and customer contact applications) and hardware in contact centers. • Provided on-site technical support for software go-live.IT – National Pharmaceutical Company• Gathered and documented requirements to create a searchable, consolidated database to store client’s healthcare professional contact information for marketing purposes.• Developed and executed SQL scripts to perform queries to test software functionality.

• Performed quality assurance on data security software including creating test plans and developing and executing SQL scripts.• Documented and tracked test progress.