Amy Wolf-Connell Email & Phone Number

Manchester, CT, US

Middletown, Connecticut, United States

• Took escalation calls from tiers one and two support for advanced troubleshooting and resolution.
• Conducted onsite troubleshooting of networks, servers, and devices, successfully bringing them back online promptly.
• Leveraged twenty years of customer service experience to build strong relationships, trust, and confidence with clients.
• Repair, deployed, and maintain computers, printers, and servers, throughout a wide array of environments.
• Administered networks using Active Directory and Entra, ensuring seamless connectivity and access control.
• Maintained Office 365 tenants, implementing access control policies, spam filtering, phishing prevention, DLP, retention policies, resulting in enhanced security measures.

South Windsor, Connecticut, United States

• Responsible for processing support tickets, emails and phone calls requesting help with varied IT issues in every department
• Repair, deploy, and maintain computers, printers, servers, software throughout every department
• Administrator of the network using Active Directory including creating new users, adding computers to the domain
• Co-op projects with maintenance to ensure machines can reach the network to pull programs
• Negotiates with outside contractors for optimal pricing for equipment purchases including, computers, copiers, internet, servers, and other related equipment
• Maintains CISCO cloud-based phone system

Cottonwood, AZ

• Offer extensive support with PC equipment troubleshooting to optimize system efficiency and productivity
• Achieve benchmarking results and gain promotion to the Senior Patient Access Representative role within 6 months of employment
• Deliver outstanding service to optimize client satisfaction rate through the helpline via both phone and email
• Exceed expectation in verifying and submitting insurance for authorization in compliance with regulatory standards
• Spearhead the team in executing multiple projects, delivering results within time, scope, budget and quality parameters

Sedona, AZ

• Outperformed objectives in setting-up and troubleshooting PC equipment to ensure optimal functionality at all times
• Collaborated with the IT team in handling all software related issues in a time-sensitive manner while sending all defective computer hardware to the corporate office
• Utilized Microsoft Office Excel for executing sales tracking efforts as well as processed all fixed week conversion contracts
• Reputed for stellar record in writing and presenting contracts with the highest accuracy rate and fasting completion time
• Promoted corporate growth through maintenance of monthly bill payments to the corporate office
• Managed and controlled inventory and also facilitated efficient contract hold time compliance

Sedona, AZ

• Orchestrated the efficient set-up and maintenance of network infrastructures, new hardware, and related software
• Fostered and managed solid relationships with cross-functional departments to promote collaborative efforts in achieving corporate organizational goals
• Forged positive rapport in managing a team of 3 to 4 employees while overseeing the entire front desk operations
• Enhanced function knowledge of software products utilized by the shelter
• Provided extensive support in maintaining and promoting the efficient management of the organization’s website

Sedona, AZ

• Served as the main point of contact for resolving various issues and clients’ concerns
• Oversaw the process of organizing accounting tickets for night audit

Flagstaff, Arizona Area

• Received promotion to function in a supervisory role within 6 months
• Piloted the effective handling of all customer service processes resulting in maximized guest satisfaction rate
• Led the store to attain rank as a top store for swift inventory completion with the highest accuracy

Flagstaff, Arizona Area, Long Beach, CA

• Recognized for expertise in reducing shrinkage stats of -.3% to -.05% while maintaining store status as one of the top 3 stores in the district to keep shrinkage stats low
• Grew from the bottom 10% customer service ranking to the top 80% in only 3 months
• Increased practical knowledge of the new POS system in less than a week as well as achieved a 99% accuracy in managing store inventory

Associate Of Science (As), Computer Systems Networking, 3.4Gpa

Education record