Amy Worobec Email & Phone Number

Vancouver, Canada Area

•Manages both the day-to-day operation and the strategic development of the Coast Rewards program.•Monitors the activities of competitive programs; making recommendations related to continuous improvement of the Coast Rewards program.•Coordinates marketing activities associated with growing enrollment and reducing program churn.• Is responsible for maximizing relationships with Coast Reward partners and meeting contractual obligations associated with relationships.• Actively and efficiently communicates with properties and departments regarding program status, changes, targets and promotions.• Provides on-going reporting and initiates review meetings to ensure program objectives are being met• Participates in creating and Manages the annual budget for the Coast Rewards program and Gift Card program, ensuring sales and redemption targets are met

1090 West Georgia Street, Vancouver, Bc

• Leads the day-to-day operations of the Coast Rewards loyalty program Key contact for third party partners•Supports hotels with program inquiries providing guidance to ensure program standards are consistently executed•Delivers ongoing program training online and in person to front line hotel and member services teams •Supports and coaches call centre member services agents on guest issues•Manages monthly hotel billing processes •Reviews member communications and provides input for improvement•Manages fulfillment including retail partner redemption and travel packages•Manages day-to-day relationship with third-party CRM system for loyalty functionality•Analyzes program metrics to identify trending and opportunities to drive member engagement, redemption and promotions•Maintains awareness of industry loyalty programs•Handles related revenue opportunities such as Coast Hotels gift card program•Prepares content for tiered monthly member e-news•Sets up member promotions and contributes to creation of member promotion ideas•Identifies opportunities for achieving program operational efficiencies

Vancouver, Canada Area

• Responsible for updating the website to reflect current product assortment• Managing social media exposure• Supporting and coordinating product video production• Developing and maintaining company Point of Purchase displays• Managing inventory of marketing materials such as packaging, website, and catalogue, and ensuring all are up to date• Tracking and measuring the effectiveness of marketing materials• Coordinating customer and rep feedback on events and product• Plan and coordinate photo shoots for new product

Vancouver, Canada Area

•Reviewing marketing initiatives with manager, suggest onlinestrategies to best meet ROI goals.•Designing campaign specific, online marketing materials for thehome page, product pages and social media channels.•Using the online web platform to input design andproduct elements.•Managing the online content as it pertains to the marketingcalendar and ensure consistency across brick and mortarmessaging to online messaging.•Creating and maintaining all product images/information for onlineuse•Creating category pages for the online store and merchandise allonline product.•Using HTML and CSS properties to write code for functionality anddesign when needed

•Consulting with Clients about prospective projects•Creating wire frame mock ups for upcoming web design projects•Preparing graphic elements using traditional tools and industry standard layout/design software•Touching up photos, creating collages and web optimizationsin Photoshop

•Consulting with clients about the audio production and costsof recording•Determining the best techniques suited to provide the desiredsound and attitude of the client

•Packing all gear and accessories needed for a live event, andensuring that nothing is forgotten and all time lines are met•Setting up equipment needed for live shows and ensuring everything works

Certificate, Project Management Certificate

Certificate, Graphic Design

Certificate, Recording Arts

Diploma, Radio And Television Broadcasting Technology/Technician