Tony Zelena is a Quality Program Manager II at Static Cat Studio. He possess expertise in microsoft word, powerpoint, leadership, english, customer service and 10 more skills. Colleagues describe him as "I have had the pleasure of working closely with Tony on quality initiatives over the past year and a half, and I can confidently say that he is an invaluable asset to any call center operation. In his role overseeing the quality team, Tony consistently demonstrated exceptional leadership and a keen understanding of driving quality KPIs. His ability to manage both internal and outsourced inbound contact handling operations is truly commendable. Tony excels in fostering a culture of excellence and continuous improvement, resulting in tangible improvements in customer satisfaction metrics. His dedication to ensuring top-notch service delivery is evident in the consistent achievement of quality targets under his leadership. With Tony at the helm, you can trust that your call center operations will be in capable hands.", "Tony's ability to communicate and problem-solve effectively has made him a tremendously valuable asset to our team here at Amazon. As a quality specialist, Tony has supported the business in a multitude of ways, including providing quality oversight to hundreds of internal and external partners. He tackles new and complex challenges head on, even when situations are full of ambiguity. He will dive deep into issues to determine root causes instead of symptoms, and then work with the necessary stakeholders to mitigate them long term. He communicates in a clear, concise, and professional manner, which allows him to quickly gain the trust of other team members. Whether virtual or in-person, Tony is able to contribute productively in every meeting that he attends. I am confident that his strong work ethic will carry him far regardless of where his career might take him.", and "Tony is a great asset to any team. His bias for action is exceptional, he ensures to deliver with high quality and great attention to detail. I could always rely on Tony when partnering on projects. He has a bright career future. I’d highly recommend Tony as an employee with no hesitation."