- Act as a contact widow, to provide prompt, efficient personalized service to clients via phone call, live chat and email (over 80 inquiries per day)- Consult widely, probes the facts, analyze issues from different perspectives to suggest other department to improve services via weekly report- Formulate and deploy development and coaching activities for CS personnel aiming to upgrade skill and knowledge

- Handle feedbacks from clients and escalate detected issues to related departments- Periodically test the new functions and conduct customers’ experience research to optimize the App- Train and monitor CS agents in getting KYC flow done by customers- Communicate and co-operate with other CS national teams to unify globalstandard

- Handle customer service in written and verbal forms, managing over 80 tickets on a daily basis, ranging from reaching out to potential customers, resolving return/warranty cases- Act as intermediary between the customers and other departments such as IT and Finance to manage risks and optimize profit- Achieve 90% customer satisfaction, successfully test NETSUITE management system and instruct team members

- Perform reception tasks, take care and satisfy customers needs - Ensure hospitality standards and procedures to improve customer services and brand image- Continuously win the prize of Tour Best Seller in 4 months

- Support internal audit and release documents on tools- Consolidate content for Delta checklist and ISO 9001 checklist- Prepare Monthly Status Report for Quality Management team

- Perform market research and build potential clients database- Assist General Direct in arranging trip and meeting schedules, preparing meeting documents and bidding proposal - Ensure deliveries between Head office and subsidiaries- Act as representative handling customer complaints

- Arrange trip and meeting schedules for General Director- Ensure deliveries between Head office and business sites- Assist recruitment process