Product Manager
● Company overview:• Joined product pre-IPO as the first Associate Product Manager (IPO September '21)• Healthtech company with > $3 billion market cap (NASDAQ: ESMT)● Key responsibilities:• Operated autonomously within Ecosystem experience, coordinating between AccountManagement and ISC (Infrastructure, Security, and Compliance) + Internal Tools squads• Led initiatives to integrate ecosystem services and mitigate fraud● Major projects:• Implemented two-step verification to enhance security• Reimagined account settings and templatized individual settings pages, acceleratingtrial-to-paid conversions• Created a new subscription tier and a customer-facing team member role, improvingcustomer distribution across tiers• Restructured admin permissions for internal team members to uphold high securitystandards and protect customer PHI● Achievements:• Improved customer satisfaction by effectively prioritizing customer needs through in-depth market research and data analysis• Demonstrated ownership mentality by proactively handling tasks and driving innovation