Assisting Office Manager with daily operations, including but not limited to answering phones, managing reception, greeting transporters and assigning doors to be loaded or unloaded , emails, data entry and processing orders for shipment. Picking and preparing orders for shipping. Scheduling LTL appointments. Handling large contracts and accounts and maintaining high level of customer service to contractors and clients.

• Assist with receiving and processing shipment.• Opening, sorting, organizing merchandise and placing product on the floor according to corporate visual directives.• Restocking and replenishing the sales floor when merchandise is low or sold out.• Coordinate with department managers for visual merchandising and large floor sets.• Assist in markdowns, promotional signage and changes• Help maintain store cleanliness and sanitization of high traffic area such as cash and… Show more • Assist with receiving and processing shipment.• Opening, sorting, organizing merchandise and placing product on the floor according to corporate visual directives.• Restocking and replenishing the sales floor when merchandise is low or sold out.• Coordinate with department managers for visual merchandising and large floor sets.• Assist in markdowns, promotional signage and changes• Help maintain store cleanliness and sanitization of high traffic area such as cash and fitting rooms• Provide excellent, friendly customer service to further increase sales on the sales floor and at cash• Complete sales transactions involving various tenders Show less

Store Manager for Sirens branch in Fairview Park Mall• Received daily memos, directives and letters from head office human resources, health and safety as well loss prevention departments regarding but not limited to hiring, new policies, training, and staff benefits. Ensuring information is accurately communicated. • Implementing company policies, procedures, and training • Check daily emails and any correspondences from head office or district manager and execute correspond… Show more Store Manager for Sirens branch in Fairview Park Mall• Received daily memos, directives and letters from head office human resources, health and safety as well loss prevention departments regarding but not limited to hiring, new policies, training, and staff benefits. Ensuring information is accurately communicated. • Implementing company policies, procedures, and training • Check daily emails and any correspondences from head office or district manager and execute correspond accordingly • Generate reports to accurately execute weekly plan to increase store sales • Processing and reconciling daily opening and closing paperwork and procedures Reconcile and deposit nightly bank deposits • Filing previous monthly sales, HR and Loss Prevention reports • Hire and training staff, filing all staff personal hire information, training records and assessment reports • Creating weekly staff schedules to meet the needs of both personal and business • Monthly one on one progress meetings with staff • Provide excellent customer service, upselling and adding on for clients to increase profits • Ensuring all promotions are changed and implemented to increase profits • Visual merchandising according to company directives as well as based on sales reports • Conducting weekly markdowns to ensure all proper and accurate pricing for increasing sales and product movement • Security tagging all stock and steaming items before placing on sales floor • Accurately entering incoming merchandise, organizing, and filing completed manifests. Show less

• Assisted store manager with daily operations, staff management, achieving sales targets visual merchandising and lost prevention measures • Creating weekly schedule and posting payroll • Daily administrative and data entry for sales targets and budget • Daily reconciliation of sales, tenders, and cash deposits • Hiring, training and promoted new and current staff, updating, and implementing any HR, health and safety and loss prevention directives/ policies • Carry out… Show more • Assisted store manager with daily operations, staff management, achieving sales targets visual merchandising and lost prevention measures • Creating weekly schedule and posting payroll • Daily administrative and data entry for sales targets and budget • Daily reconciliation of sales, tenders, and cash deposits • Hiring, training and promoted new and current staff, updating, and implementing any HR, health and safety and loss prevention directives/ policies • Carry out markdowns, update window displays and signs to reflect current promotional and visual directives in order to drive sales • Ensuring Accessories Department is clean, organized and well merchandise, as well assisting other departments with receiving stock, sorting, steaming and hung or folded and security tagged before placing on the sales floor for maximum visual effect therefore increasing profits • Provide exceptional customer service and building long lasting client relationships to further drive sales Show less

Holiday Inn and Conference Centre – IHG Loyalty Champion and Guest Services Representative February 2007-July 2014• Greeted guests upon arrival and checking clients in a friendly and professional manner • Provided exceptional guest experience for new and returning guest with gestures such as providing occasional complimentary upgrades, local brochures and Welcome, Birthday or special occasion gift package, a welcome back note or simply remembering their pillow preference… Show more Holiday Inn and Conference Centre – IHG Loyalty Champion and Guest Services Representative February 2007-July 2014• Greeted guests upon arrival and checking clients in a friendly and professional manner • Provided exceptional guest experience for new and returning guest with gestures such as providing occasional complimentary upgrades, local brochures and Welcome, Birthday or special occasion gift package, a welcome back note or simply remembering their pillow preference • Upsold hotel rooms, current hotel and restaurant promotions to further increasing sales • Listened to guests to resolve their complaints with a mutual satisfactory outcome • Made accommodation reservations for upcoming and returning guests as well as for clients attending conferences, special events and sports teams • Booking conference rooms for meetings and hospitality suites • Provided training for new Guest Service Associate and Night Auditor • Overnight auditing of entire hotel's daily sales from each department and reconciling the final numbers. • Generating reports and data entry on templated Excel spreadsheets• Assisted clients, management and sales team members by directing them with a 10 line switchboard• Responding to daily emails and executing any priority task or answering any inquires • Encouraged fellow staff members to enroll guests into the Intercontinental Hotels Groups Loyalty programs by initiating friendly and fun competitions and incentives • Organizing special cocktail event nights for our V.I.P member and Loyalty card holders • Trained entire hotel staff about Intercontinental Hotel Group Loyalty program and updates on new promotions and policies Show less