Anoop M Email & Phone Number

Edmonton, Ab, Ca

Remote

 Solving technical Issue of various clients from different Ministries. Responsible for analysis, investigation and resolution of production various tickets created. Escalates incidents to technical support teams, clients and management. Provides technical support for GoRemote VPN technical issues Ticket creation and incident management using ESMT software  Service desk support for Guelph and Kingston Datacenters. Reporting issues associated with Guelph and Kingston datacenters. ( DCO Issues) Provides Operational updates/upgrades regarding the live Tickets Troubleshooting of WAN , LAN settings in the OPS Office  Troubleshooting the Issues with the OPS printers and scanners. Provides technical support through VNC remote and SDA tools Setting up of video conferencing through different applications such as Zoom, Teams and Google meet and provide technical support if needed. ( Virtual court sessions and office meetings ) Troubleshooting of O365 applications ( Outlook , word , Excel and PowerPoint )

 Provide IT support for hardware, peripherals, mobile devices and software applications including maintenance, configuration, troubleshooting, upgrades, installation and training. Provide IT support for standard Audio Visual equipment in conference rooms. Ensure end user problems are responded to quickly and effectively. Work in Service Now queue log all incidents, requests, tasks or question escalating appropriately and maintaining contact with customers until resolution. Aid in the maintenance of software and hardware inventory. Image, set up and deploy of desktop computers and peripherals. Provide assistance with IT administrative duties including procurement and asset tracking. Work closely with all IT groups as needed Administer on-site support for sales and construction offices located throughout North America. Provide superior support and solutions for internal clients including office and site staff.

Toronto, Ontario, Canada

o Provides assistance and maintenance to all computer systems and hardwareo Installing, configuring, and updating hardware and softwareo Providing regular maintenance for the existing software and hardware.o Troubleshooting systems and applications. o Replacing damaged or malfunctioning parts on hardware when necessary.o Testing, assessing, and learning about updates and new technology.o Running security checks on all systems.o Responding to help requests from staff members or clients.

Toronto, Ontario, Canada

o Worked on behalf of Rogers Communications.o Excellent working knowledge in business advisory software such as ICM , SGIo Provided technical assistance to the customers about the services.o Took accountability to solve the issues from beginning to end.o Provided excellent customer service.o Diagnose and/or correct all technical problems.

Chennai, Tamil Nadu, India

o Handled incoming queries and help requests from end users, either via email or over the phone.o Made detailed notes of the problem the user experiencing and took appropriate steps to solve it.o Escalated advance cases if necessary.o Performed system testing and updates.o Maintained service records.

Automation Degree

Engineer’S Degree, Engineering