In a dynamic startup, I was responsible for digital marketing, eCommerce management, and website design.Taking ownership of website design, I simultaneously pursued a course in HTML, CSS, and JavaScript to enhance my knowledge of responsive design principles. As the manager of our Shopify online platform, I oversaw product listings, subscriptions, and order fulfillment, integrating eCommerce platforms and leveraging digital marketing tools such as Google Analytics, SEO tools, and email marketing tools. I maintained communication with teams from other companies to ensure seamless functionality of our website tools. Through market research and data analysis, I identified customer needs, preferences, and emerging trends, optimizing conversion rates and driving sales. I created personas and implemented marketing strategies to enhance brand awareness and acquire new customers through digital campaigns. Additionally, I provided customer support and had the opportunity to mentor and supervise interns in eCommerce management and marketing.

Due to the skills learned during my post-graduation and degree I assessed psychomotor competence in children with educational needs and created tailored intervention plans. I developed therapeutic riding activities to promote autonomy and safety on horseback, facilitating their physical, emotional, and cognitive development.

I tailored engaging materials for optimal experiences, fostering autonomy, socialization, and well-being through dynamic psychomotricity sessions. Achieving an 80% increase in participation, I made a positive impact on seniors. Additionally, I provided comprehensive support in hygiene, food, comfort, and healthcare, ensuring overall well-being and satisfaction.

As administrative operator, I captured Customer and Partner orders in our computer systems. I verified the received documentation, ensuring its full admissibility and completeness. Additionally, I reviewed contracts and relevant conditions to guarantee utmost accuracy.

I ensured fair outcomes by resolving disputes and conflicts between users. I was responsible for cleanliness issues for a pleasant guest experience. With expertise in managing payments and relocations, I prioritized comfort and satisfaction. Upholding platform integrity, I reported policy violations and maintained a safe environment. Coordinating interdepartmental communication, I swiftly resolved user concerns. Additionally, I mentored and supported new department members, fostering their growth and success

With a customer-centric approach, I took care of guest amenity issues during reservations. I supported hosts with payout deliveries and managed funds and refunds efficiently. As a skilled mediator, I facilitated constructive resolutions between users. Educating users on company policies, I ensured clarity and compliance. Additionally, I mentored and supported new department members. Lastly, I provided prompt assistance to customers with urgent trip and account matters, delivering efficient solutions.

As a customer support professional, I guided users in utilizing the platform effectively. Educating users on features and policies, I provided comprehensive assistance. Additionally, I offered personalized support, addressing inquiries about user accounts and details. Collaborating with departments, I ensured tailored assistance. Moreover, I promptly addressed product-related inquiries, resolving concerns effectively.

With compassion, I supported seniors with basic hygiene, food, comfort, and healthcare needs. I fostered their well-being by attending to personal hygiene and ensuring nutritious meals in a welcoming environment.

I supervised children in the dining hall and other areas of the school, ensuring their safety and well-being. During playtime, I actively engaged with the children, assisting and facilitating various activities, fostering their social and developmental growth.

With passion and dedication, I empowered and supported 3 children with special educational needs. I created engaging activities and adapted curriculum to meet their unique needs, fostering their learning and growth. Promoting a safe and inclusive environment, we thrived together, embracing the joy of learning.