Ana Arzu Email & Phone Number

New York, United States

Long Island City, Ny, Us

- Leveraged extensive knowledge and expertise in housing databases to adeptly submit housing vouchers for 2010E Supportive Housing, Emergency housing voucher (EHV) conduct referrals to other Voucher programs including but not limited to CITYFHEPS, Single room occupancy/One Shot deals (SRO/OSD), Justice involved supportive housing (JISH), Medicaid redesign Team (MRT-OASAS/DOH) programs, effectively meeting client needs.- Innovatively streamlined tools and resources available to the housing department using OneNote and Visio Flow chart, significantly enhancing efficiency and productivity.-Demonstrated exceptional interpersonal skills by conducting case conferences, facilitating housing-related forums and Narcan Dispensing Training, fostering open communication and productive collaboration with participants and staff alike.-Proactively conducted outreach to potential clients via external partners or interdepartmental collaboration while recording service provided on the agency's electronic database, expanding program reach and impact.-Effectively communicated any barriers or challenges to the immediate supervisor, ensuring seamless delivery of services.- Engaged in extensive professional development and training via self-directed means, staying up to date with the latest industry trends and best practices.

-Demonstrated exceptional leadership skills by mentoring interns in the delivery of comprehensive benefit and entitlement eligibility assessments for clients, which resulted in significant improvement of client access to critical resources and increased customer satisfaction.-Provided managerial oversight to the Tenant Coordinator who was responsible for ensuring compliance with agency, federal, and state standards. Collaborated seamlessly with a multi-disciplinary team to attain youth release goals.-Initiated, organized and executed group workshops/programs/support groups as needed for clients. Effectively collected and recorded participant and service unit data in accordance with organizational policies and regulatory mandates.-Championed the development of robust care plans while building strong relationships with external providers and community resources to address the needs of older adults in the community.-Successfully provided counseling services to employees relating to work-related challenges and skill deficiencies. Consistently facilitated staff development and deployed training materials to enhance overall work performance.

- Facilitated seamless work operations through effective management of resources, quality control, and stakeholder coordination via outstanding conference planning and grievance resolution.- Delivered empathetic crisis counseling and emotional support to individuals, families, and groups both in-person and virtually, culminating in improved coping mechanisms and enhanced well-being.- Served as an ambassador of the program within the community, effectively collaborating with other agencies and partners to satisfy the needs of survivors.- Devised and conducted impactful presentations aimed at educating communities on disaster responses, stress management, coping skills, and the Crisis Counselor Program.

- Maintained a positive classroom environment using proactive management strategies, clear systems, and strong rapport with students.- Implemented an inquiry-based curriculum that placed critical thinking work on all students, adapting and assessing curriculum to meet their needs and adjust pacing accordingly.- Developed and maintained relationships with parents and guardians to support student learning and success.

Flint, Michigan, Us

- Spearheaded the Home and Community Based Service HCBS eligibility assessment process and orchestrated participating in budget preparation administration, coordinating and monitoring departmental expenditures, as well as inspecting, testing and measuring completed work by analyzing data to interpret specifications or constructing templates to layout reference points for workers.- Developed Health and Recovery Plans (HARPs) and conducted comprehensive behavioral health evaluations and group psychotherapy sessions to promote high-quality care for clients.- Collaborated with team members and assisted with behavioral health programming, ensuring strict compliance with agency and regulatory standards.

New York, Ny, Us

- Demonstrated expertise in creating regulatory-compliant documentation using Standard Operating Procedures (SOP) for collection and storage, effectively managing and organizing documentation.- Utilized exceptional attention to detail to review and revise outdated documents, ensuring overall document quality control.- Exhibited strong leadership abilities as a supervisor, effectively managing team members to maintain productivity and efficiency within the department. - Played an instrumental role in the successful implementation and streamlining of the PILOT Incentive homelessness prevention Program – (NYC SUBSIDY CITY PHEPS) through collaboration with various departments, demonstrating exemplary communication and teamwork skills. - Maintained a high level of professionalism, working cooperatively with stakeholders to ensure compliance with predetermined program goals and objectives.

- Supervised and managed a team of billing specialists to ensure accurate and timely billing operations for Managed Care/ Health and Recovery Plans (HARPs) enrollment, resulting in an increase in revenue.- Generated reports forecasting self-pay, copaid, and third-party vendors to minimize denied claims for services rendered, effectively reducing financial loss.- Ensured the compilation and examination of health-related charges accurately and efficiently, reconciling EHR and billing platforms and resolving client billing issues to improve customer satisfaction.- Coordinated the referral process for Health and Recovery Plans (HARPs) populations to promote quality care and collaboration with Health homes, establishing effective communication and collaboration among healthcare providers.

Brooklyn, Ny, Us

- Responsible for overseeing the operations of 7 clinics focused on Medicaid billing and managed care credentialing.- Manage and supervise a team of 4 staff members to ensure efficient and timely processing of all related tasks.- Develop and implement policies and procedures to improve overall clinic performance and patient satisfaction. - Facilitated timely credentialing of new and existing medical providers with Managed Care Organizations.-Supervised and managed clinical audits to maximize integrated care and promote clinical and behavioral staff training on managed care.

- Skillfully managed a caseload of 50 individuals with disabilities, ensuring comprehensive documentation for monthly case notes, individual service plans and New York State Level of Care within required timeframes- Successfully met all Medicaid billing requirements through meticulous documentation, employing adept complex case management techniques to maximize benefits for clients- Proactively facilitated completion of all necessary forms enabling seamless eligibility for SSI/Medicaid- Diligently investigated and followed up on any indication of personal or civil rights being denied or abridged, providing patient advocacy and support to ensure fair treatment for vulnerable individuals.

• responsible for a wide range of tasks, including managing schedules, coordinating travel arrangements, preparing reports and presentations, and conducting research.• handle sensitive and confidential information with the utmost discretion and professionalism.•Oversee general facilities budget (orders of the office materials, company kitchens, and other orders as necessary), ensuring the smooth and effective running of the office.

• Collect, analyze, evaluate and report data in order to increase sales productivity.• Collect sales records and trends to evaluate performance measured against sales quotas.• Analyze sales performance records, interpret results of overall sales.• Assist Management in sales forecast including sales to goal and sales to forecast variance.

Bachelor'S Degree, Health Services Administration

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies