 Successfully negotiated professional services to resolve critical network issues for a major client, resulting in project completion and enhanced customer satisfaction. Maximized client’s technology investment by addressing key network issues and ensuring the optimal use of Cisco products and services. Positioned premium technical services to a government client, reducing network risks and improving performance, leading to improved customer satisfaction. Enabled network optimization and reduced outages through the implementation of proactive technical services. Recognized as a success case across the Americas for delivering premium services that significantly improved the client’s network reliability.

 Supported MCR and Brazil regions by engaging partners to successfully adopt and enroll in the Lifecycle Advantage program. Delivered training sessions for partners on various tools such as Lifecycle Advantage, Total Program View (TPV), and Cisco Ready for Partners. Conducted quarterly business reviews (QBRs) with partners, focusing on enhancing customer experience and technology adoption. Collaborated with partners to drive digital transformation and automation efforts, leading to business growth and increased renewals. Led consultative conversations with partners to promote business growth and improve service delivery. Resolved key customer dissatisfaction issues through the negotiation of professional services, resulting in successful project outcomes and improved network performance.

 Supported MCR and Brazil regions by engaging partners to successfully adopt and enroll in the Lifecycle Advantage program. Delivered training sessions for partners on various tools such as Lifecycle Advantage, Total Program View (TPV), and Cisco Ready for Partners. Conducted quarterly business reviews (QBRs) with partners, focusing on enhancing customer experience and technology adoption. Collaborated with partners to drive digital transformation and automation efforts, leading to business growth and increased renewals. Led consultative conversations with partners to promote business growth and improve service delivery.. Leveraged Portuguese language skills to deliver e-commerce program training in Brazil, adding value to the team and contributing to document translation and cultural adaptation efforts.

- Apoyé la región de MCO, centrándome en la previsión, el crecimiento de renovaciones y la revisión de métricas y oportunidades con socios y distribuidores en todos los sectores (Pequeñas Empresas, Comercial, Empresas, Sector Público). - Aprobé descuentos adicionales y trabajé estrechamente con socios para identificar oportunidades no cubiertas, asegurando la alineación con los objetivos de ventas. - Realicé capacitaciones y organicé eventos sobre servicios, ayudando a los socios a mejorar su comprensión y uso de los programas de comercio electrónico. - Superé la cuota de ventas mediante una colaboración eficaz con los socios, logrando resultados positivos.

 Supported the LATAM region by forecasting, driving renewals growth, and reviewing metrics and opportunities with partners and distributors across all verticals (Small Business, Commercial, Enterprise, Public Sector). Approved additional discounts to optimize sales outcomes and collaborated closely with partners to ensure opportunities were fully covered. Conducted trainings and organized events about services to enhance partner engagement and product adoption. Successfully contributed to developing a pilot process that now generates 60% of the company's recurring revenue. Exceeded sales quota by implementing strategic approaches and improving partner collaboration.