Ana Brown Email & Phone Number

Saint Paul, Mn, Us

Woodbury, Minnesota, United States

West St Paul, Minnesota, United States

• Achieved a 20% increase in sales and exceeded targeted GEI goals.• Successfully managed and coached a team to meet sales objectives and maintain exemplary customer service standards.• Consistently surpassed brand standards during corporate evaluations.• Oversight of inventory and efficient resolution of customer complaints, ensuring exceptional customer service.

Hastings, Minnesota, United States

• Ranked as the top revenue-producing optician in a luxury sales environment.• Demonstrated advanced optical knowledge and effectively addressed optical distortion complaints.• Delivered excellent customer service and adeptly de- escalated customer grievances.•Conceived and crafted diverse promotional content for various social media platforms.

Oakdale, Minnesota, United States

• Directed a diverse team of over 30 employees across various locations. •Successfully established a high-revenue optical program while optimizing cost of goods sold.• Handled frame purchasing and served as the Marketing Coordinator.• Developed an employee handbook, defined company rules and standards, and coached employees to meet performance targets. • Proficiently managed staff scheduling, addressed customer concerns, and oversaw hiring, firing, and HR responsibilities.