Ana Brown Email & Phone Number

Saint Paul, MN, US

Woodbury, Minnesota, United States

West St Paul, Minnesota, United States

• Achieved a 20% increase in sales and exceeded targeted GEI goals.
• Successfully managed and coached a team to meet sales objectives and maintain exemplary customer service standards.
• Consistently surpassed brand standards during corporate evaluations.
• Oversight of inventory and efficient resolution of customer complaints, ensuring exceptional customer service.

Hastings, Minnesota, United States

• Ranked as the top revenue-producing optician in a luxury sales environment.
• Demonstrated advanced optical knowledge and effectively addressed optical distortion complaints.
• Delivered excellent customer service and adeptly de- escalated customer grievances.
• Conceived and crafted diverse promotional content for various social media platforms.

Oakdale, Minnesota, United States

• Directed a diverse team of over 30 employees across various locations.
• Successfully established a high-revenue optical program while optimizing cost of goods sold.
• Handled frame purchasing and served as the Marketing Coordinator.
• Developed an employee handbook, defined company rules and standards, and coached employees to meet performance targets.
• Proficiently managed staff scheduling, addressed customer concerns, and oversaw hiring, firing, and HR responsibilities.