As Appointment Setter, I am assigned and responsible to follow assigned campaigns by the Superior and ensure to have the correct project in the screenshot monitor. Make calls professionally and / or set an appointment. Provide the Customers with products and / or service information. Handling and resolving customers' objections, concernsand / or questions. Document all call information according to standard operating procedures.

As Retirement Service Representative (Level 3), I am assigned and responsible to help design and implement benefit, savings and pensionprograms for our clients, usually employees belonging to the specialist's company. I confer with our international clients over the phone as our company urges and designs retirement plans for our clients. Typically expediting response times, enhancing a company's reach, and even creating value-added packages that complement acompany's product offering or scope for the demands and needs of our respective clients.Also, explaining the complicated nature ofinvestment, compensation and retirement packages to our clients in a clear, concise fashion. Filing and processing the retirement plans in accordance with federal and company regulations. Providing utmost better options to our clients pertaining to their benefit plans for their future.

As Level 2 Service Specialist of Telstra Wireline (Catering Australia Country), I am assigned and responsible for fixing telephone lines, requesting for field technicians and creating /preparing a fault report and managing to have a high survey rate from the customers every month.

s Collections Officer / Authorized Signer (Guam Department), I am assigned and responsible to handle the following scope of works:● Handled 1 – 60 days past due on Credit Card and Personal Loans.● Handled 1 – 30 days past due on Mortgage. Bucket Team Leader with 5 Agents in a Team.● Top 8 Credit Elite 2011.