Ana Chaves Email and Phone Number

Duties Include• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary• Responsible for maintaining appropriate staff levels to meet requirements of the Production department• Responsible for recruitment, hiring, terminations and performance management of direct reports. • Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees and customers• Enhance and develop policies and procedures to meet the goals of the departments• Analyzes and report on the daily, monthly and annually department’s key performance indicators and industry trends• Develop and implement strategies around improving the financial performance of the department• Handle Customer inquiries and complaints which are escalated from the departments• Analyze the Customer’s concerns and present options to solve their issue• Examines reports (e.g. 5 Day Shipper, Resource Plan and Daily Reports) to determine the operational activities of the department and ensure optimum performance.• Ensure that all reporting employees adhere to company policies and procedures• Ensure all company policies and procedures including Health and Safety are followed.