 Conducts claims and other administrative investigations.  Ensures and implements the proper and prompt responses /replies to customer claims and complaints Performs fieldwork and investigations related to customer claims and complaints Coordinates and actively engaged with the operation process of the company particularly on physical counting and operation activity Checking and monitoring of the claim’s insurance especially for huge amount Ensures to send… Show more  Conducts claims and other administrative investigations.  Ensures and implements the proper and prompt responses /replies to customer claims and complaints Performs fieldwork and investigations related to customer claims and complaints Coordinates and actively engaged with the operation process of the company particularly on physical counting and operation activity Checking and monitoring of the claim’s insurance especially for huge amount Ensures to send proper documentation to parties involved with the claim losses Gives timely and accurate information on claims status Validates and screens the filed claims based on the policy and guidelines that was agreed with the customer  Prepares denial letter if claim is deemed not valid and serves directly to client Process claims for payment and follow-up with accounting for the prompt release of check for payment to clients  Negotiates to customer any ambiguity when a claim should or should not be filed.  Referral to branches/agencies/alliances and concern third parties through claim notices and the return of the receiving copies to confirm that notices were acknowledged. Ensures that adjudication of claim is substantiated with all necessary supporting documents. Prepares Claims Investigation Report (CIR) through Claims System Show less