Project Manager
Current* Supervise support personnel to assure quality of work processed and compliance to specifications of ancillary processes.* Manage all aspects of print and direct mail projects from start to finish, including design issues for postal compliance, purchasing, budgeting, billing, managing and assigning internal resources.* Plan projects and make decisions on print/production scheduling and determine project priorities.* Obtain quotes and negotiate with vendors on best pricing for material, printing, and other outsourced services.* Direct and supervise the work of the production staff & data processing on all aspect of the project to ensure timelines are met, overtime is managed, and profit/loss is analyzed.* Communicate with client to ensure project is meeting needs.* Make decisions on change orders or when errors occur; when project issues are elevated to a member of the upper management team.* Up sell to increase profits and provide additional services to clients.* Maintain professional status through continual industry knowledge development, education regarding postal requirements, pertinent changes in postal rules, rates, etc.* Maintain high level of customer satisfaction by courteous and professional conduct in all written, telephone or personal contacts.* Maintain accurate records for billing purposes.* Manage multiple projects with aggressive deadlines to ensure that client and company timelines, as well as quality systems are met.* Participate in annual Individual Objective planning process.* Have completed the Mail piece Quality Training Program.
