Ana Costa

Ana Costa Email and Phone Number

Business Quality Analyst | Teleperformance @ Teleperformance
paris, île-de-france, france
Ana Costa's Location
Lisbon, Lisbon, Portugal, Portugal
About Ana Costa

Ana Costa is a Business Quality Analyst | Teleperformance at Teleperformance.

Ana Costa's Current Company Details
Teleperformance

Teleperformance

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Business Quality Analyst | Teleperformance
paris, île-de-france, france
Employees:
99624
Ana Costa Work Experience Details
  • Teleperformance
    Business Quality Analyst
    Teleperformance Oct 2021 - Present
    Currently implementing business and process improvement strategies on Digital Marketing projectsSales coach and QA team developmentData analysis, reporting and visualization, syncing legal, quality, training and operations department to implement actions to tackle identified opportunities.Documentation and monitoring
  • Teleperformance
    Business Quality Analyst
    Teleperformance Aug 2020 - Oct 2021
    -grow local content moderation quality teams-continuous evaluation of outcomes, propose improvements for auditing procedures and ensure high level of productivity and quality-develop and maintain QA programs complementary to quality system, corporate objectives and policies-cooperation with stakeholders of other departments-report, analyse and provide insights on the quality process and suggest improvements-localise working process and strategies, solve content concerns with cross-functional teams in operations, quality, training and legal teams
  • Teleperformance
    Quality Analyst
    Teleperformance Jan 2020 - Aug 2020
    Lisboa E Região
    -responsible for monitoring international video content-thorough data analysis, feedback problems and handle necessary escalations and form a quality inspection report-inter-department colaboration to respond to relevant operational needs-participate in development of quality inspection standarts and continuous process and system improvement
  • Teleperformance
    Customer Service Representative
    Teleperformance Jan 2019 - Jan 2020
  • Universidade Da Beira Interior
    Student
    Universidade Da Beira Interior 2010 - 2014

Ana Costa Education Details

Frequently Asked Questions about Ana Costa

What company does Ana Costa work for?

Ana Costa works for Teleperformance

What is Ana Costa's role at the current company?

Ana Costa's current role is Business Quality Analyst | Teleperformance.

What schools did Ana Costa attend?

Ana Costa attended Nova Ims Information Management School, Universidade Da Beira Interior, Bs Iii "j.c.v.dreyhaupt" Halle, Bs Iii "j.c.v.dreyhaupt" Halle.

Who are Ana Costa's colleagues?

Ana Costa's colleagues are Lea Quinlog, Carlos Perez, Rajesh Kumar, Veronica Taibo Garcia, Virendra Singh Kelwa, Shalini Suresh, Sheena Wood.

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