• Launched a new Origin for Amazon Exports S&OP team by Identifying key stakeholders, building a Responsibility Assignment Matrix, creating a Work Breakdown Structure, establishing forecasting goals, facilitating back-end deployment and reporting weekly accuracy. Resulting in a 60% improve on operational forecast for carriers, and a saving of 9M on operational cost. • Designed and implemented forecasting and capacity management improvements on the Global Mile network by leading weekly, monthly and quarterly operational planning cycles with cross-functional stakeholders. Resulting on 8% increase on forecast accuracy and 40M annual saving. • Defined and prioritized Sales and Operations Roadmap to ensure the completion of high-level projects and key milestones towards achieving Exports vision and strategic goals.

• Launched Cash Demand Forecasting Platform for branch treasuries and ATMs by using Agile methodology, managing product backlog, overseeing the development, leading cross-functional teams (engineering, compliance, operations, and branches), and communicating with stakeholders; resulted in $ 2M operation costs savings. • Co-defined product roadmap of Cash Demand Forecasting Platform with product management team by identifying strategic opportunities, and translating internal customers’ needs and business goals into features and user stories; pitched the idea to stakeholders and secured $1M in the budget to launch the first version. • Prepared support material to boost the effectiveness of Branches Operations on driving adoption of the platform among Regional Treasures, including business cases, pitch decks, user manuals, and training material; resulted in 70% of user adoption (10pp above target) in the first 3 months of operations.

• Co-developed a solution for cash handling transport to diversify suppliers by studying cash demand and logistic routes, using a design thinking approach to ideate different alternatives, and implementing the optimal solution, resulting in 6 M annual savings for the first year. • Led and executed expense reduction plan by analyzing cash handling cost structure, finding improvement opportunities, and pitching solutions to top management; resulted in 3 M savings and a top performance award.

• Outlined department budget by integrating forecast from sales, human resources, and logistics; outcome presented to corporate planning department allowed securing 33 M in operations funding. • Monitored and tracked the performance of the operations departments by reporting warnings, opportunities, and recommending strategies for improving P&L; resulted in a 10% improving revenue for the logistics department.• Tracked operations initiatives by creating dashboards to show critical information to the board of directors. Built business cases using scenario analysis to deliver insights and outline implementation plans.

• Designed a KPI for system service level by integrating measures of risk, cost, and criticality; later implementation allowed to take preventive actions, reducing system incidents by 9%. • Conducted spot user behavior analysis of home-banking platform to track and understand user activity; resulting report allowed top management to perform critical product changes in the context of a bank run.

• Co-developed a solution to improve customer onboarding process end-to-end by understanding customer journey, building a roadmap for the scalable board, and delivering a solution to reduce onboarding time.

Developed tool for season labor management, including modules for salaries and wages calculation and forecast of season labor demand that optimized personnel budget of 0.6 M.

This position was obtained after a public contest and it has been renovated for three consecutive years.