•Responsible for successful execution and growth of contracts by managing customer expectations, defining scope of work, coordinating with internal and external stakeholders to ensure deliverables are met, and identifying and capturing follow-on sales opportunities. •Act as the primary point of contact for customers and responsible for maintaining positive customer relationships throughout the life cycle of the program.•Collect and report feedback to drive product roadmap. •Develop technical understanding of products and provide technical support including software updates, operational guidance, and troubleshooting.

• Maintain continuity of landing systems by providing technical support and flight data analysis to international customers.• Travel to customer sites to assist with system installation, training, and maintenance.

• Implemented overhaul of current bill of materials structure to increase efficiency of engineering change processes and allow for tracking of materials in the field.• Evaluate and redesign assemblies, parts, and drawings in Solidworks.• Implemented new PCBA configuration rules to organize PCBA design documents and vendor packages.• Manage and lead the Material Review Board and End of Life Board.• Manage configuration of new system projects by organizing parts lists, supporting documents, and software to efficiently move information from engineering to production. • Build excel tools using VBA to run data analysis on parts in ERP system.

• Optimize production processes to improve efficiency and workflow. This includes standardizing and documenting production processes through work instructions and data analysis through Microsoft query and VBA programming. • Identify design oversights and incongruities and write engineering change requests to propose solutions• Build prototypes and fabricate/modify custom parts• Configuration management for assembly revisions • Manage rework and process RMAs • Implement cycle counting for systematic verification of stratified inventory. Investigate and reconcile inventory inconsistencies.• Develop and increase understanding of ERP system to help optimize available resources• Training and assisting new production team members. • Build Assemblies specified by work orders

• Design Converter Bedplates and Rope Gripper mounts for elevator machines.• Lead a team of mechanics through complex modernization issues such as fitting new equipment and machines into pre-existing conditions. • Survey Elevator Hoistways and machine rooms to gather data and measurements for the purpose of anticipating equipment interference.

Tutored Seattle University athletes in math subjects ranging from pre-calculus to differential equations.

•Designed and machined aluminum and steel fixtures with a mill and lathe to measure the flexural and torsional modulus of carbon fiber tubes.•Designed and constructed a system to load 200 lb mandrels into ovens. This included machining a steel hook designed to be lifted by a forklift with support sleeves as stabilizers. •Redesigned and improved a fixture to proof test airplane yokes with an Instron.•Improved mold vacuum pressing for carbon fiber parts by researching and installing resin traps to prevent resin from clogging vacuum tubes and scrapping parts.