Ana Dinis Email & Phone Number

Lisboa, Portugal

Portugal

I create tailor-made experiences for travelers seeking specialized tours in Portugal. Using my education in Portuguese History and Art as well as my knowledge of its gastronomy and wines and personal experience as a local. I usually am the guide in my itineraries but have also outsourced guides. Myrelationship with my customers goes beyond being a tour guide as I provide advice and general information regarding their stay and often perform concierge duties booking services for them.

Douro River

Coordination of all excursions including audio equipment.Commentary on the coaches and local guiding in almost all ports during sailing days. Convey information regarding local history, economy, way of life and local gastronomy in a personable and captivating way. And also keeping in mind the Cruise Layout and StoryboardProviding information regarding shore excursions, ports and sites on the itinerary and post cruiseOrganizing and presenting guest entertainment (games / port talks / presentations)Liaising with local suppliers (reconfirmation of reservations, local guides, etc). Instructing and briefing local guides prior to shore-excursionEnsure fullest guest satisfaction by assisting them in a personable wayOrganization of embarkation and transfer assistance for disembarkationEnsuring smooth operation of transfers (transfer / luggage / times)Coordination of airport representative and assisting with guest travelsAccompanying excursions led by local guides

Oeiras

Part of a team assisting and providing information to customers in their inquiries, new flight reservations, changes, and other requests. Making the bridge between the customer and the technical departments. As an exclusive product, the service level was set to be the best in the industry, creating an ongoing relationship with the client and going beyond being a mere service provider.

Luanda

I reorganized the Meeting & Events department to improve its performance. Implementing procedures for operations, creating new products that fitted the market demands, focusing on providing excellent customer service and continuously coach the team to achieve better levels of performance and jobsatisfaction proved to work as an increase of overall sells, customers, and profit which lead to me embracing also the role of Director of Sales. I personally managed the hotel's top accounts and worked directly with major groups when high profile and significant financial impact.

Worldwide

Worked mainly as Shore Excursions Assistant Manager: sell and advise passengers on the shore excursions available and provide special arrangements shore side. Manage tours bookings and liaise with tour operators; Organize and execute daily dispatch of tours for around 700 to 3000 passengers.Brief rotations in the following positions:Guest Services Desk Assistant Administration Officer: Assist the Administration Officer in the disembarkation arrangements for the end of cruise disembarkation.Duty Manager: Front Desk Supervisor dutiesCustomer Services Desk Agent: customer service at the reception; cash handling

Coaching, Liderança E Programação Neurolinguística Para O Alto Desempenho, Coaching

Curso Prático, Meeting And Event Planning

Licenciatura, Tourism And Travel Services Management