Ana Djordjevic Email and Phone Number

Key Job Accountabilities • Responsible for running a profitable E-commerce platform across following countries: Serbia, Montenegro, Croatia, Hungary• Execute online plans that are aligned with overall business objectives and customer strategies• Facilitate excellence in execution in the daily business by planning, forecasting, communicating, anticipating, measuring results consistently and implementing corrective action or learning • Achieve agreed upon E-comm objectives and KPIs for beauty categories & customer differentiation in highly competitive environment• Solving tickets in JIRA platform, in cooperation with IT external agency• Managing all data related to web shop by using MAGENTO platform (processing orders, operating assortment of cca 75 Brands on 4 web shops...)• Responsible for CFMA – invoicing, returns, pricing, promo activities, deliveries...• Responsible for Rates & Reviews, SEO analyzes received from agency, manage web shop cost & ROI, follow legislation for different markets, running CRM• Contribute to overall E-commerce strategy by monitoring and discussing new opportunities for growth in the fast-changing E-commerce beauty market

NYX PMU Store Manager Assumes overall responsibility of the store. Consistently creates a welcoming environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs.  Demonstrates desired behaviors for staff including a passion for beauty and self-expression, driving sales, handling difficult and/or complicated sales, cash management, inventory control and follow up with customers. Prioritizes, plans, and adjusts schedules as necessary to maximize sales : is responsible for the staff planning. Hires to the needs of the business, actively helping the Regional Manager to recruit to ensure open positions are filled quickly. Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions reported by Regional Manager in a timely manner. Coaches team in the moment, providing consistent and constructive feedback. Ensures staff is trained and knowledgeable in beauty, product, customer service, merchandising and operations: Store Manager is in charge of the training of team.  Manages and assesses staff performance through consistent feedback, coaching, development plans, and performance appraisals.  Forecasts/reforecasts business, focusing on productivity to meet sales goals. Enforces all company policies and procedures, including health, safety, and security. Manages store controlled expenses to budget (staff efficiency planning, cleanings and office materials orders), identifying opportunities to increase contribution. Regularly communicates with Regional Manager to discuss strengths, opportunities, and trends in business. Creates customer loyalty and creates and maintains relationships with community  Ensures pricing, signage, and displays are correct at all times. Participate cross functionally with the company’s plans and programs as a strategic partner, with a perspective of the impact on people.

- Processing of orders received from customers- Preparation, invoicing and filing of bills of lading - Invoicing of goods and ad material- Working on complaints and credit/debit notes to customers- Cooperation with foreign suppliers - Payment tracking- Organization of goods export and import along with preparation of the entire documentation - Preparation of daily/weekly/monthly reports on the goods sale and stock balance reports - Updating the goods assortment tables and submitting them to customers- Cooperation with logistic partners as concerns the goods - Preparation, control and submission of bills and invoices to the accounting agency

1) Office duties - Plan, monitor and maximize retail budgets and product inventory, purchasing and sales - Work closely with Product managers, Key account managers and store owners to coordinate and determine the most cost-effective marketing and hiring strategies, and align their particular franchise with a retailer's parent business philosophy - Use company software to draft proposals, recruit employees and research and track products. 2) Floor duties - Assembling the best possible sales team  - Interview and selectively hire the most qualified candidates, provide time-efficient and thorough training, and maintain the skills and well-being of current staff with motivational incentives and evaluations  - Address customer needs by immediately resolving conflict, inspiring long-term customer relationships, and creatively placing and rotating merchandise in a way that best catches customers' attention.

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