HR Branch Coordinator:• Act as the main point of contact for branch employees on HR-related queries and concerns;• Ensure full compliance with labor laws, assist in audits, workplace health and safety regulations, and company HR policies, programs and procedures within the branch;• Lead or assist in the implementation of branch-specific HR initiatives, such as employee engagement programs, employer branding, and talent acquisition drives;• Maintain accurate personnel records (e.g., payroll, personal information, leave, events, and benefits) and ensure all employment requirements are met;• Hold and organize soft skills workshops, coaching and career development sessions, and monitor the effectiveness of training programs and performance evaluations;• Handle employee complaints and conflicts and escalating issues to higher management;• Foster a positive work environment and culture in the branch.Talent Acquisition Lead:• Oversee and manage the entire recruitment lifecycle, from sourcing to onboarding;• Develop and deploy effective recruitment strategies across various regions (Macedonia, Serbia, USA, and Europe) to build a strong talent pipeline;• Lead and mentor a TA team, providing guidance and support;• Utilize a variety of sourcing methods to attract high-quality candidates;• Track and report on recruitment metrics and KPIs;• Conduct interviews, assess candidate qualifications, and continuously improve recruitment processes and tools;• Negotiate job offers and oversee the smooth onboarding of new hires;• Continuously seek ways to enhance recruitment practices, bringing innovative solutions to improve outcomes;• Offer consultative support to hiring managers, ensuring that both short- and long-term staffing needs are met;• Collaborate with organizational leaders to implement advanced assessment tools and enhance hiring managers' capabilities;• Oversee the onboarding process, ensuring it aligns with company policies and best practices.

HR AcademyModule: Recruitment & Selection of Candidates

Recruitment and selection:• Psychological profiling through administration of selective instruments and questionnaires;• Updating database of candidates on daily basis;• Scheduling interviews with short-listed candidates;• Keeping relevant data and personal records of candidates;• Behavioural interviews and assessment of competencies necessary for the job position;• Psychological assessment, assessment of skills and competences;• Social networking;• Headhunt;• Preparing vacancy announcements and submitting open/blind job advertisements;• Assisting clients with offers of employment and making recommendation;• Develop and maintain network of contacts to help identify qualified candidates;• Providing support of all levels.

• Responsible for the entire cafe area;• Responsible for the professional serving and presentation of the entire beverage offer;• Responsible for guest satisfaction and the corresponding ratings; • Responsible for flawless cleanliness, order and compliance with the hygienic concept according to HAACP in the cafe area as well as regular general cleaning;• Responsible for dealing carefully with equipment, machines and cleaning agents;• Final responsibility for the cash accounts of the café staff;• Active assistance in the café;• Responsible for the table seating reservations; • Preparation of inventories and orders for the café;• Acceptance and control of goods delivered for the cafe as well as correct storage;• Responsible for team-building and team spirit in the cafe (role model function); • Fair and equal treatment towards all staff;• Managing and coaching the cafe staff. Daily team briefing as well as working in of new staff;• Responsible for the manner and appearance of the staff;• Reporting to the General Manager.

• Take orders and prepare alcohol or non-alcohol beverages to customer specifications; • Interact with customers, take orders and serve snacks and drinks;• Assess customers’ needs and preferences and make recommendations;• Mix ingredients to prepare cocktails;• Operate cash register and credit card machine; • Field customer complaints or questions;• Maintain excellent customer relations and speedy delivery of all beverages as well as complete assigned tasks from the management.