Ana Erkomaishvili Email & Phone Number

Tbilisi, Georgia

• Leading financial strategies, including Profit & Loss and cash flow analysis, to drive sustainable operations and potential growth. • Ensured team motivation, engagement and development;• Driving critical strategic initiatives, aligning the company with long-term goals and regularly updating the organizational structure for optimized efficiency.• Fostering a culture of motivation, professional growth, and work-life balance, implementing initiatives for team development and satisfaction.• Conducted market price research to maintain competitiveness and collaborated with the founder to align service prices with industry standards.• Elevating customer service standards, increasing client satisfaction; • Successful implementation of internal policies and procedures. • Ensuring consistent compliance with local regulations, including tax, labor, and professional standards. • Risk management.

• Oversee general office operation in Evolution Georgia, Romania & Armenia offices;• Holds OM budget, allocates and controls financial resources within own area consistent with goals, priorities and budget;• supervise, mentor, train and coach Office Management team staff and delegates assignments to ensure maximum productivity along office;• Makes sure Tbilisi communicates and cooperates successfully with other locations, ensure locations supports each other when needed• Maintains office services and gradually establish high sense of internal and external client/customer service• Develops and maintains system of OM KPIs and performance metrics, analyses the trends and the underlying root-causes to adjust department performance;• Creates vision of OM activities• Represents OM strategy on annual base;• Coordinates and supervise all OM staff;• Ensures all duties are accomplished in time and proper manner;

Tbilisi, Georgia

Hire, Supervise, mentor, train and coach, develop Office Operations Management (OOM) team staff - office coordinators, receptionists, office technicians. Managing team performance, task delegation, to achieve department and company goals, in ever changing fast paced environment.Ensuring all administrative service operations in high standards at all times, to support business.

Tbilisi, Georgia

ROLE & RESPONSIBILITIES • Assist in developing and implementing plans and goals for the company• Work with the director to coordinate and supervise daily operations• Monitoring ongoing projects• Build and maintain strong client relationships • Ensure compliance with regulations and internal policies• Monitor attainment of objectives• Assist in monitoring expenses and income• Maintain scheduling of events and represent the company when needed• Create reports and submit them to the director • Control process of Import • Fulfill duties as assigned by the directorროლი და პასუხისმგებლობები:• კომპანიის გეგმების და მიზნების შემუშავებისა და განხორციელების პროცესების ხელშეწყობა;• კადრების შერჩევაში მონაწილეობა;• დირექტორთან ერთად აქტიური მუშაობა ყოველდღიური ოპერაციების კოორდინირებისა და ზედამხედველობისთვის;• მიმდინარე პროექტების მონიტორინგი;• კლიენტებთან მყარი ურთიერთობების ჩამოყალიბება და შენარჩუნება;• შიდა პროცედურებისა და რეგულაციების დაცვის უზრუნველყოფა;• მოკლევადიანი და გრძელვადიანი მიზნების მიღწევის მონიტორინგი;• ხარჯებისა და შემოსავლების მონიტორინგში ხელშეწყობა; • ზრუნვა კომპანიის იმიჯზე; • იურიდიული საკითხების პროცესში აქტიური კონტრიბუცია კომპანიის ინტერესების დაცვის ხელშეწყობისთვის;• დაგეგმილი ღონისძიებების გაყოლა და კომპანიის წარმომადგენლობა საჭიროების შემთხვევაში;• დირექტორისთვის რეპორტების შედგენა და მიწოდება;• საერთაშორისო მომწოდებლებთან კომუნიკაციის მართვა;• საერთაშორისო შესყიდვების შეკვეთების მონიტორინგი და იმპორტის პროცესების დაგეგმვა/მართვა;• დირექტორის მიერ დაკისრებული სხვა მოვალეობების შესრულება.

Georgia, Tbilisi

ROLE & RESPONSIBILITIES • Direct and manage project development from beginning to end.• Define project scope, goals and deliverables that support business goals in collaboration with senior management.• Develop full-scale project plans and associated communications documents.• Manage the resources and participants needed to achieve project goals.• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.• Set and continually manage project expectations with team members and other senior management.• Delegate tasks and responsibilities to appropriate personnel.• Identify and resolve issues and conflicts within the project team.• Identify and manage project dependencies and critical path.• Plan and schedule project timelines and milestones using appropriate tools.• Track project milestones and deliverables.• Develop and deliver progress reports, proposals, requirements documentation. • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.• Perform other duties as assigned.

Georgia

ROLE & RESPONSIBILITIES • Smooth and accurate maintenance of the daily work • Ensure to be a proper face of Geocell for the customer, based on company standards • Handling subscribers’ inquiries via Online support channel or through Social Media• Providing customers with the following data regarding new and existing services/campaigns: - Informative- Technical- Problem solving• Cross and up-selling by offering Company’s suitable products • Registration of subscribers’ problems and requests correctly and accurately • Verification of all information related to subscribers • Providing Manager/Unit head with the information concerning any extreme situation• Registration of chats according to their types• Follow high security level of customer data confidentiality • Specialized technical support to customers via phone• Follow company standards in customer service• Participation in handling surveys and outbound communication• Participation in company’s projects • Providing support to other departments/divisions

Certified Business Administrator, Business Administration And Management, Business Plan

Scope of the program: ✔︎Business plan ✔︎Accounting and managerial accounting ✔︎Tax ✔︎finances ✔︎management ✔︎marketing ✔︎computer skills.

Bachelor Of Social Sciences, Public Relations