Ana Anghel Email and Phone Number

Accenture is a global professional services company providing a broad range of services in strategy, consulting, digital, technology, and operations. With a presence in more than 120 countries, Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.Bucharest office serves as a strategic hub, contributing to Accenture's global mission of delivering innovative solutions to clients across industries. The office is characterized by a dynamic and collaborative work environment that fosters creativity and excellence.-I interpret day-to-day business objectives and prepare operational practices and work programs. I provide clear work directions, determine the level of assistance, and respond properly.-I make sure the team is motivated and I provide development opportunities.-Prepare, analyze, and interpret complex reports and offer insights and resolutions.-Conduct in-depth analyses of service delivery processes, identifying areas for improvement and optimization.-Collaborate with cross-functional teams to implement operational enhancements.-Develop and maintain key performance indicators (KPIs) to measure the efficiency and effectiveness of service delivery operations.-Streamline service delivery workflows to improve efficiency and reduce operational costs.-Implement best practices and innovative solutions to enhance overall process effectiveness.-Investigate and resolve complex operational issues, working closely with internal teams and external partners.-Proactively identify potential challenges and implement preventive measures.-Collaborate with cross-functional teams, including IT, customer support, and quality assurance, to ensure seamless service delivery.-Participate in regular meetings to share insights, updates, and contribute to strategic planning.

I am responsabile for the daily activities and guidance of my team. I have to ensure that all members of my team understands their goals and we work together to achieve them- implement team goals and objectives- supervise, train and guide team members- inspire and motivate team members- answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance- organize workflow and ensure that employees understand their duties or delegated tasks- monitor employee productivity and provide constructive feedback and coaching- maintain timekeeping and personnel records- conduct team meetings to update members on best practices and continuing expectations- assist management with hiring processes and new team member training

- draft quality assurance policies and procedures- implement quality assurance standards- analyze data to identify areas for improvement - develop, recommend and monitor corrective and preventive actions- assessing customer requirements and ensuring that these are met- working with operating staff to establish procedures, standards, systems and procedures

- selling products and services using solid arguments to prospective customers- performing cost-benefit analyses of existing and potential customers- adjusts content of sales presentations by studying the type of sales outlet - resolves customer complaints by investigating problems and developing solutions

- develop and update job descriptions and job specifications- source and recruit candidates by using databases, social media- conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule- assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

- oversee day-to-day operation- monitor team performance and report- motivate team members- discover training needs and provide coaching