Ana Falling Email & Phone Number

Grand Rapids, Michigan, United States

Volunteer for a phenomenal organization providing access to healthy food while also helping people make great decisions on how to manage their resources. If you can volunteer some time out of your day, you will find this organization to be best in class and you will be making a positive contribution to our community.

United States

United States

Co-chair Women in IT committee providing monthly remote meetings of guest speakers to women in information technology to help connect women across the 5/3 footprint to training and networking opportunities.

Grand Rapids, Michigan, United States

Financial reporting analysis and process improvement revamping.

Greater Grand Rapids, Michigan Area

Sales performance metric analysis and reporting.

Greater Grand Rapids, Michigan Area

Business Intelligence and ETL Lead Business AnalystDataStage 8.1 Data transfer and transformationBusiness Objects reportingDatawarehouse database design

Grand Rapids, Mi

Business Systems AnalysteDocs/Auto BillPayerSystems Application Design SupportData Analysis/Analytic ReportingIBM Data Studio/AQT SQL report writing

Grand Rapids, Mi

Consumer DivisionSenior Business Analyst - eDocs/Auto BillPayer for Fifth Third Bank in Grand Rapids

• Business process improvements and systems evaluations for enhancements. • Project management lead for IT projects. Includes project definition, scoping, testing, approval, migration functions and end user support for implementations. • Provide financial reporting for existing and new programs using comparison reporting of trends and cost information for senior management.• IT team member for four Lean Six Sigma Projects.• Ad Hoc report and Production report writing using SQL programming interfacing with an Oracle Database, Discoverer, Qlikview and Excel.• Contract and letter design support for marketing using Planet Press, a form design system which interfaces with our CRM systems.•End user support for our CRM system, Applix – IET Solutions, and financial systems, JBA – an AS400 application.•Team member for a financial system conversion to Oracle 11i and implementation lead for Qlikview dashboard reporting tool.

Crafts/Reading/Decorating

• Technical lead for Wellness product development. Responsible for technical support and marketing materials development. • Internal and external liaison for wellness services and technical process implementation. • External sales support consultant to 50+ employer groups.• Financial management of contracts and discounts for wellness services.• Created complex statistical production and ad-hoc reports using SQL, advanced Excel functions, Microsoft Access and Power Point I used to present to various audience levels internally and externally. • Responsible for leading and coordinating with six departments to create an automated comprehensive statistical measurement report which helped employers identify programs and initiatives they could use to implement internally in order to improve the health of their employees.• Established proficiency with SQL programming using Sequel Station and Sequel Plus in Oracle to access Warehouse data. • Developed workflow and auditing efficiencies. Worked on integration of services and reporting from acquired wellness ve ndor to meet and exceed customer expectations.• Interviewed new hires and consulted upper management on hiring needs. • Developed efficient tools to assist end users with moderate skill levels identify problem claims on ad hoc basis using Oracle’s Discoverer application.• Perform audits and quality assurance checks for incentive programs and external data presentation.

• Provided technical support for three Windows operating systems, a mainframe and a large range of business system applications and computer models.• Highly proficient with the Microsoft applications suite in creating solutions to effectively analyze data and increase production workflow. • Developed management reports and administered Microsoft Access databases. • Created scheduling, communications and implementation plan for upgrading a 500+ member base (including the United States, England and Mexico) of users to Windows XP. Also developed and delivered training and documentation for various programs and procedures.• Used Spanish translating skills to translate and troubleshoot issues with our Mexico facility.• Managed multiple projects concurrently and effectively.

• Independently converted the financial billing systems data for 15 publications from 6 remote locations across the U.S. in extremely limited time frames.• Performed workflow analysis and re-engineering design of internal financial operating procedures.• Responsible for troubleshooting application level problems and workflow issues related to all areas of the financial business operations. • Recruited and managed the billing associates for locally operated publications.• Developed and maintained procedures and financial reports based on publication specific requirements.• Responsible for data analysis and conversions of acquired publications billing and contact management systems. Required converting and transferring data from various stand-alone Microsoft, AS400 and DOS environments to a Window’s NT application called Account Manager from Media Service Group. • Generated and audited tax documentation for payments to consultants.• Designed and updated billing statements.• Provided end user support, documentation and training for PC applications (Word, Excel, Lotus, Access) as well as misc. advertising and financial systems.

Installment Loans Business Analyst

Bs, Home Economics/Textile Science

Focus on testing, statistics and marketing

Education record