I'm thrilled to announce the launch of my own business, where I can channel my passion and expertise into providing exceptional customer service.Cleaning Now simplifies residential and commercial cleaning for Melbourne CBD and inner city areas. I personally oversee all bookings, ensuring each client receives top-notch, personalized service.I've assembled a team of experienced cleaners who are dedicated to treating every job with the utmost seriousness, fostering strong, lasting relationships with our clients. Our goal is to be dependable, friendly, and to consistently exceed expectations with our cleaning services.I handle all aspects of marketing for the business, welcoming new clients and nurturing enduring partnerships.

Pursuing my passion for the Property Industry, I took a bold step in my career, out of my comfort zone and became an Assistant Project Manager to have the opportunity to learn about settlement and defecting.Day-to-day duties:- Defecting at different projects as required- Helping Project Managers with data entry- Making welcome calls for the settlement team- Pre-settlement inspections as required

Managing my own portfolio of 200 residential properties in Southbank.Day-to-day duties:- Rent review and renewal- Maintenance - Process rental applications - Manage new lease agreement - Manage arrears - Effective communication with rental providers and renters- Create condition and exit report as required- Conduct routine inspections

Taking my first portfolio of 100 properties along South Yarra, Seaford, Carnegie, West Footscray and other areas. In this role, I had the opportunity to learn how to manage an end-to-end portfolio, taking care of all aspects of residential property management.Main responsibilities:- Liaising with rental providers and renters on a daily basis by phone, emails, and messages- Conducting entry and exit reports as required- Arranging routine inspections- Compliance checks updates to rental providers and arranging trade attendance- Prepare VCAT documents - Rental arrears management- Prepare rental agreements with DocuSign- Address rental providers or tenant concerns, liaise with owners about difficult tenants and deliver termination notices

Starting my Real Estate career with MICM was a great opportunity. Working along with some of the best professionals in the industry gave me the chance to learn from them, with great support and ongoing training.Main responsibilities:- Assisting 6 Property Managers- Conducting exits and entry reports- Managing maintenance as required- Assessing online routine inspections and raising work orders as required- Saturday leasing every 4 weeks, where I was showing the vacant properties to potential renters and reporting accordingly to PM's- Rental arrears management

My role as corporate receptionist at Bank of America office was all about customer service, building relationships that last, and managing the meeting rooms accordingly to the bank workers' needs.- Answering the phone and using the dashboard- Greeting clients- Answering emails, enquiries, and special requests- CMS booking system software- Daily, weekly and monthly reports- Microsoft Excel - Updating reception books, and directory

Managing a small portfolio of 16 properties in Melbourne CBD, direct with the owner, working together to successfully rent the properties on a short and long-term basis.- Respond to tenant questions and complaints in a timely manner. - Contact tenants to collect overdue rent or to discuss other issues that require immediate attention. - Schedule and oversee maintenance calls to apartment units. - Establish rapport with tenants so they always feel valued and appreciated.- Greet prospective tenants when they arrive and introduce them to the types of units available as well as the property’s amenities.- Execute leases with new and returning tenants to ensure all parties understand the terms and conditions of the contract.

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.Answering screening and forwarding incoming phone calls.Receiving and sorting daily mail.Maintain office security by following safety procedures and controlling access via the reception desk.Ensure reception area is tidy and presentable, with all necessary stationery and material.Respond in a timely manner to enquiries - either face to face, phone or email.Provide a warm personalised check-in and check-out experience for all guest.Great communication skills and ability to quickly build rapport.Operating system: Room Master.

Interacting with customers, taking orders and serving snacks and drinks.Preparing alcoholic or non-alcoholic beverages for bar and patrons.Cash handling and EFTPOS payments.Assessing bar customers’ needs and preferences and making recommendations.Restock and replenish bar inventory and supplies.Guest focused and nurture an excellent guest experience.Comply with all food and beverage regulations.