Oversee the production of one of the largest Goodwill Facilities in the Seattle area. Supervise over 40 associates and responsible for maintaining an optimum level of merchandise production. In charge of designing and assigning the schedule of all production employees and manage their duties depending on the daily needs. Set expectations, instruct, coach and identify training needs. Evaluate and resolve conflicts. Prepare Business metric and employee metric reports by collecting, documenting, and summarizing information. Drive projects to completion, organizing and monitoring assignments. Build and maintain internal and external customer satisfaction. Responsible for training other associates and supervisors. Audit all the new product before it goes to the retail floor. Collect data from different sources and software to generate business reports. Analyze information from different sources.

-Finalized ESL levels in Seattle Central College to improve my English proficiency-Developed my organizational and communication skills (English fluency), challenged me to work independently and adapt to new surroundings – all of which has increased my confidence, cultural awareness, problem-solving skills, and critical thinking

Managed quality customer service, and assisted with event planning and implementation.-Work with large-scale data mining and reporting tools, providing financial solutions based on results of ad hoc analysis to senior management for strategic decision-making-Measure quality and productivity KPIs of the company to identify solutions and implement the necessary actions-Data collection and end-to-end process, hands-on with all aspects of data collections (recruiting, moderation, analysis, reporting)-Created and presented company reports for management and clients-Administered relationships with company suppliers-Trained other staff members in the use of the different computer systems used by the company. Worked across teams-Received and investigated complaints or claims by suppliers or customers

Responsible for cost analysis and optimizing processes and quality in a service company -Increase service, quality, and profitability through careful data analysis and improved process design-Identify opportunities to increase workplace safety-Supply Chain Management-Support of the company quality management system and provide quality control following ISO guidelines-Conducted process improvement activities and studies that streamline the quality system and reduce the cost associated with verification and inspection-Used quality control tools like PDCA, Pareto Charts, and Fishbone Diagrams-Led ISO 9001 recertification effort that was successful on the first attempt

-Coordinated practices required for the implementation, maintenance and efficiency of HSQ standards-Improved company management systems. Root cause/corrective action (RCCA)-Standardized the documentation processes for the implementation of ISO 9001 and BASC V4-Administered customer satisfaction surveys and made certain that complaints and monetary claims were resolved to the satisfaction of the customer

-Documented and implemented the Occupational Health Program in compliance with Colombian law-Created a “Functions and Responsibilities Manual” and “Basic Procedures Manual” for entire company