Ana Grbić Email & Phone Number

Serbia

Novi Sad, Vojvodina, Serbia

• Proactively managing course design and development process for assigned projects to ensure timelines are met• Conducting training needs analysis to define needs and gaps in content• Partnering with SMEs to ensure training content meets learning objectives• Designing new content or reshaping existing content based on changing needs• Designing and developing learning solutions for job aids, resource guides, web-based training/e-learning, and instructor-led training• Initiating and participating in communications with other trainers to ensure synergy• Coaching and mentoring other team members• Reviewing work of new designers to provide constructive feedback to improve quality of the course• Incorporating industry best practices, innovation, and modern design approaches into course design• Evaluating course development tools and software, and making recommendations for use; creating business cases for purchase and onboarding of new tools

• Developed eLearning for various topics based on needs analysis• Performed training participant surveys to improve quality, employee satisfaction, and effectiveness• Served as a POC for training resources regarding the LMS, COPC standards, and training best practices• Ensured content and training on the LMS are relevant and set up according to company standards

• Organized, planned, and facilitated training for agents, senior agents, and staff• Wrote and designed training content in the forms of interactive courses, activities, presentations, videos, and audio material within limited timeframes

Utrecht Area, Netherlands

• Provided technical and gaming support to customers through email communication

Novi Sad, Serbia

• Conducted over 4500 classes• Prepared professionals for interviews and proficiency tests in their fields (medicine, law, education, aviation)• Further developed coaching methods by delivering diverse materials based on learner types

Novi Sad, Serbia

• Instructed learners about grammar, writing, reading, and speaking through structured lessons• Prepared students for TOEFL, IELTS, TOEIC, and EIKEN• Conducted mock interviews for jobs and scholarships abroad• Coached students on pronunciation and vocabulary skills