Manage the day-to-day operations of the department to ensure service standards are followed.•Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met. •Monitor labor costs while ensuring effective scheduling and department productivity.•Assist with preventative maintenance programs while working with the Chief Engineer.•Address guest concerns and react quickly; logging and notifying proper departments as required.•Manage the departmental budget in a fiscally responsible manner.•Ensure effective communication, including coaching and performance management.•Conduct scheduled departmental meetings.•Conduct monthly linen inventory and making sure part levels are meet.•Follow departmental policies and procedures.•Report necessary maintenance items.•Follow all safety and sanitation policies.•Other duties as assigned.

•Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. •Maintain a professional and high quality service oriented environment at all times. •Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. •Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. •Undertake full responsibility for Scheduling and Payroll of the department. •Undertake full responsibility for managing operating expenses and purchasing for the department •Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. •Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. •Coordinate daily activities with hotel management team on a daily basis. •Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture. •Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.

•Oversee the daily duties of the reservations department to include interaction with residence owners and hotel guests.•Load and manage rate plans in the PMS system.•Manage group block activity. Responsible for management of group cutoff dates, securing and reviewing all rooming lists. When necessary or appropriate communicate with group contacts and/or housing bureaus.•Manage and replenish inventory for third party web sites such as Expedia and hotels.com•Designed cross training guidelines between the Front Office team & Reservations.•Developed SOPS, training standards, training manuals.•Conducted some of the duties of the Revenue Manager like forecasting, preparing reports for sale strategy and others•Complete weekly and monthly forecasts•Daily pick-up analysis, strategy adjustments and reporting. •Responsible for assessing, analyzing and pricing group business strategies •Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies. •Ensure all related systems are configured correctly, validated and working to full capacity •Oversee and audit the standards and operations of the reservations department. •Ensure web site booking process is maintained up-to-date and functional