A professional with almost 5 years of leadership & customer excellence experience. With organization and empathetic communication, act independently to solve unexpected problems while adhering to internal rules and regulations. Always consider teamwork and a focus on personalized service. Strive to address all issues brought by the team and be ready to take necessary measures for resolution. By doing so, contribute to employee satisfaction and help team members thrive and grow.Career Highlights: ✔ I have consistently received praise for my organizational skills, attention to detail, and adherence to deadlines. My positive attitude and independence in the workplace have also been commended. I fully immerse myself in my work, and those around me recognize my expertise.✔ When managing people, I prioritize a compassionate and empathetic approach. I actively seek solutions to challenges, working independently and as part of a team. I maintain excellent relationships with everyone in the company and know I can rely on my colleagues when needed.✔ Participated in opening the company’s 10th store and was responsible for training the new team within a few days.✔ I conducted a comparative analysis of Dublin restaurants, highlighting the unique features and practices that differentiate them from our current company. This exercise provided valuable insights and ideas to enhance our market positioning and stand out in the industry. ✔ Was responsible for creating a rewarding initiative for regular & loyal customers by giving them tote bags.✔ Suggested the idea to implement a card machine system for cashiers to provide a quick service.✔ Professionally managed numerous challenging customers.✔ Received praise for maintaining composure during tough situations.Skills:Quality Assurance | Working Model | Coaching | Key Performance Indicators | Team Performance | Coaching & Mentoring | Soft Skills | Portuguese | Interpersonal Skills | Customer Success | Implementation Experience | Business Analysis | Service-Level Agreements (SLA) | Oral Communication | Creative Problem Solving | Building Trust | Project Management | Training | Documentation | Customer Satisfaction | Business Insights | Analytical Skills | Teamwork | Team Management | Customer Service | Microsoft Office | Microsoft Excel | Leadership | Time Management | Communication | Problem Solving | Organization SkillsEmail: anaprezzil@gmail.comContact number: +353 (83)3850656Open to network 🚀
