• Guide and communicate with buyers, sellers, and renters to understand property needs, timelines, and budgets, earning 35% of business through referrals.• Prepare and facilitate necessary paperwork such as contracts, purchase agreements, closing statements, deeds, and leases to increase operational efficiency by 10%.• Confer with escrow companies, lenders, home inspectors, and other third parties to ensure terms and conditions of contracts were met before closing dates with 83% of homes closing on time.• Promote sale of properties through open houses, engagement in MLS, and digital and paper marketing campaigns. • Develop a network of 55+ mortgages lenders, contractors, and attorneys to refer clients to.

• Boosted branch sales by developing and deepening customer loyalty incentive programs, increasing business banking customer base by 21%.• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set, increasing customer product sales by 8%.• Led staff of 20+ personnel by implementing training, engaging in proactive problem solving, and ensuring company compliance.• Supervised staff in operations such as account management, customer service, financial operations, and other bank functions.• Monitored all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.

• Supervised sales team of 30 people, stepping in to support employees and deliver smooth sales processes for clients.• Designed and implemented a strategic business plan that increased revenue by $50,000 per year.• Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.• Increased customer base from 1500 to 3500 within 6 months by employing strategic sales initiatives.• Identified 3 emerging markets as a potential for growth, resulting in the company’s expansion in the industry. • Consistently maintained sales volumes, product mixes, and selling prices by keeping updated with supply and demand and changing market trends.

● Set up and improved accounting systems and processes to meet business needs and maximize operational success.● Led a 6-member accounting team for 3 years, producing a 10% increase in team productivity.● Improved income and expense automated entry forms for greater user understanding, leading to 50% faster completion by department heads.● Built relationships with three new audit clients, negotiated meetings, scheduled staff for audits, and responded to all questions or concerns within 24 hours.● Mentored 3 employees in the CPA process, helping each to earn 97% or higher on both exams.● Identified redundancies in the reporting process, analyzed their effectiveness at identifying errors, and eliminated ineffective redundancies, saving 7 staff hours weekly.