- Leading a team dedicated to planning and execution of operational activities and impact assessment.- Responsible for the organization's operations strategy, ensuring the efficiency and effectiveness of processes.- Close collaboration with the Fundraising and Training teams to align operational goals with the organization's overall objectives.- Implementation of systems to automate processes, increase efficiency and improve data-driven decision-making.- Responsible for the… Show more - Leading a team dedicated to planning and execution of operational activities and impact assessment.- Responsible for the organization's operations strategy, ensuring the efficiency and effectiveness of processes.- Close collaboration with the Fundraising and Training teams to align operational goals with the organization's overall objectives.- Implementation of systems to automate processes, increase efficiency and improve data-driven decision-making.- Responsible for the measurement, evaluation and monitoring of the organization's impact data.- Management of private partners, ensuring the report of impact results of the Leadership Development Program. Show less

- Coordinate all the impact measurement process, from data collection to present results to the executive teams, helping defining action plans.- Placement and Fundraising - Maximize TFP's presence and partnerships- Development, implementation and review operational policies and procedures.- Management and Development CRM processes and data analysis in salesforce.com- Develop system solutions to fit the organization needs.- Streamline of HR processes- Oversee budgeting… Show more - Coordinate all the impact measurement process, from data collection to present results to the executive teams, helping defining action plans.- Placement and Fundraising - Maximize TFP's presence and partnerships- Development, implementation and review operational policies and procedures.- Management and Development CRM processes and data analysis in salesforce.com- Develop system solutions to fit the organization needs.- Streamline of HR processes- Oversee budgeting, reporting, planning, and auditing, to support decision-making Show less

- Review, analyse and evaluate customer needs to create solutions that support the overall business strategies.- Microsoft Dynamics 365 customization and configuration- Project design, testing, validation and implementation - Using tools and Solutions: XRM Toolbox, Click Dimensions, Dynamics 365 App for Outlook, Project, SharePoint.

- Implemented all phases of a pilot program for a Customer Experience Program, from survey to action planning and monitoring, in order to drive a culture of Customer Centricity and decrease the distance from customers to C-level decision-making- Designed, implemented and managed a Customer Segmentation project to increase understanding over WireCo’s markets and create tailored action plans geared towards customer needs and purchasing criteria - Created new CRM global processes in… Show more - Implemented all phases of a pilot program for a Customer Experience Program, from survey to action planning and monitoring, in order to drive a culture of Customer Centricity and decrease the distance from customers to C-level decision-making- Designed, implemented and managed a Customer Segmentation project to increase understanding over WireCo’s markets and create tailored action plans geared towards customer needs and purchasing criteria - Created new CRM global processes in salesforce.com to develop the sales pipeline (Contacts, Leads, Opportunities, Claims) and initiated global change by increasing efficiency of day-to-day selling activities, reducing reporting time by 4x and making data readily available for the commercial team - Developed Customer and Market analysis and recommendations to improve conversion rates within the sales funnel- Organized data management processes for 15 teams globally, involving IT and Sales people, in order to maximize data accuracy and timeliness- Developed analysis and presentations for the executive committee- Review, analysis, and evaluate user needs to create systems solutions that support overall business strategies.- Support to Strategic Operations and Business Intelligence Departments- Define scope and objectives, and assist the development and implementation of CRM processes. Show less

Support to Strategic Operations and Business Intelligence Departments