* Lead the strategy and execution for the customer success team. * Optimize processes proactively and implement tactics to meet customers’ needs, challenges and objectives. * Focus on customer success as a means to achieve business goals.* Work cross-functionally in the support team, sales team, product, and project management team. * Collect, manage, and analyze important metrics and KPIs. * Work on successful onboarding, adopting, maturing, and growing customers. * Improve customer experience to increase ROI and reduce Churn.* In this role I have also worked on Operations, Partnerships and Event management

* Present, promote and sell products/services to existing and prospective customers. * Perform cost-benefit and needs analysis of existing/potential customers.* Establish, develop and maintain positive business and customer relationships.* Achieve agreed upon sales targets and outcomes within schedule as well as coordinate sales efforts with team members and other departments.* Analyze the territory/market’s potential, and track sales and status reports.

* Growing and engaging Beazy’s B2B offering, helping to plan, coordinate and organize B2B projects.* Engaging and creating relationships with potential and existing customers. * Act as a bridge between the brand and the community, creating relationships with both potential and existing customers.* Working in an early-stage startup, work on everything from marketing, sales, customer support, research, data analysis, and much more. * Be proactive and devise innovative ideas and projects to move the business forward.

Public facing area of the business, directly impacting the customer experience.

Customer service, expeditor, opening and closing procedures, training staff, liaise with BoH and FoH at a boutique hotel restaurant.

Key holder, Gallery assistant and Front of house (FoH). Welcome visitors to the gallery, engage with them about the exhibitions, ensure their safety as well as the protection of the artworks, and support the smooth operation of the building.

Customer service, expeditor, opening/closing procedures, stock management, training staff, liaise with BoH/FoH, rota planning and shift scheduling at a bar.

Bespoke care and support to young adults and seniors with a range of disabilities and learning needs.

Welcome visitors to the museum, engage with them about the exhibitions, ensure their safety as well as the protection of the artworks, and support the smooth operation of the building.

Whilst concluding my university studies in Fine Arts, I taught Artistic Curricular Enrichment Activities (AEC) to primary school students.