Ana Nenadic Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Remote

• Overseeing the daily operations of the company, ensuring that all processes are running smoothly and efficiently.• Identifying trends, patterns, and insights from data and providing recommendations for action to stakeholders.• Conducting ad hoc analyses to provide insights into specific business problems and opportunities.• Creation and maintenance of reports, dashboards, and other visualizations to provide timely and accurate information to management and other stakeholders.• Managing relationships with external partners to ensure timely delivery of services.• Development and maintenance of documentation of reporting processes, data dictionaries, and other relevant materials.• Design, development, and implementation of process automation solutions using Python programming language, including data processing and automation of repetitive tasks.• Collaborating with other departments, including sales, partnerships, and finance, to develop and implement plans that support overall company goals.• Development and maintenance of operational policies and procedures to ensure compliance with industry regulations and standards.• Leading a team of operations specialists, providing guidance, coaching, and support as needed.Special Projects & Achievements: • Winner of the Innovation Core Value Award for a workflow automation with Python, decreasing the time needed to perform the task from 6 hours to 20 minutes weekly. • Developed and implemented an issue tracking system to detect and analyze bottlenecks in the onboarding process which resulted in the decrease of the error rate from 10 to 4.5%. • I was a part of the team that played a vital role in the end-to-end process of company's migration to a new BI Tool.• I led a comprehensive policy collection project from inception to completion, where I successfully implemented the entire process and established the reporting framework.

Ireland

• Accurate and timely data entry into Relocity's software platform and partner platforms• General administration duties in support of the team, including onboarding new clients• Ongoing monitoring and organisation of operational emails across team• Building comprehensive BI reporting soultions and providing data analytics to highlight useful information, support decision making and day to day operations• System implementation and process development• Dispatch allocation of client support hours, including careful consideration of team’s availability

Dublin City, County Dublin, Ireland

• Conducting investigations, in multiple products and workflows, to ensure that user data was protected and handled appropriately, verifying that platform integrity was maintained.• Working in collaboration with our global sites in both Malaysia and USA, to improve our Accuracy and Consistency metrics in our compliance workflow.• Managed the launch of a new workflow, developed and presented support documentation, ensuring that a global team of 15 analysts achieved a score of 95% accuracy within the first weeks of launch.• Conducting root cause analysis (RCA) for priority workflows, in order to highlight our top error drivers and work on eliminating these issues in the coming weeks.• Providing coaching sessions to low performers, detailing areas of issue and expanding their product knowledge.• Communicating effectively and organizing meetings with Client Point-Of-Contacts, in the interest of being efficient in receiving key updates and information.

Dublin

• Working for a social media giant within the Developer Operations Policy team• Handling app and developer related core workflows (compliance, appeals, etc.) while consistently meeting targets• Engaging with policy and operational issues• Using problem-solving skills and taking enforcement action based on information provided about developers and their apps• Reviewing and identifying reports that need to be further assessed• Managing and regularly reviewing case queues and following-up on open tickets• Reviewing issue details and analyzing and resolving issues with a high level of accuracy

County Dublin, Ireland

Smartbox Group is the European and Worldwide leader in the experience gift market.My responsibilities within the Marketing's Studio Department were: • Preparing, performing and QAing desktop publishing tasks on a daily basis• Executing specific assignments following established processes, workflows and guidelines.• Working closely with Design Team and Product Marketing in order to deliver the projects within set deadlines.• Using complex spreadsheets to track workflow and production progress and JIRA for organising and distribution of workloads and special tasksTools used: Adobe Acrobat, Photoshop, InDesign - JIRA - Confluence - Outlook - Google and Excel spreadsheets

Higher Diploma In Science In Data Analytics, Data

Level 5 Associate Certificate, Graphic Design

Master'S Degree

Graphic Design