Ana Nenadic Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Remote

• Overseeing the daily operations of the company, ensuring that all processes are running smoothly and efficiently.
• Identifying trends, patterns, and insights from data and providing recommendations for action to stakeholders.
• Conducting ad hoc analyses to provide insights into specific business problems and opportunities.
• Creation and maintenance of reports, dashboards, and other visualizations to provide timely and accurate information to management and other stakeholders.
• Managing relationships with external partners to ensure timely delivery of services.
• Development and maintenance of documentation of reporting processes, data dictionaries, and other relevant materials.

Ireland

• Accurate and timely data entry into Relocity's software platform and partner platforms
• General administration duties in support of the team, including onboarding new clients
• Ongoing monitoring and organisation of operational emails across team
• Building comprehensive BI reporting soultions and providing data analytics to highlight useful information, support decision making and day to day operations
• System implementation and process development
• Dispatch allocation of client support hours, including careful consideration of team’s availability

Dublin City, County Dublin, Ireland

• Conducting investigations, in multiple products and workflows, to ensure that user data was protected and handled appropriately, verifying that platform integrity was maintained.
• Working in collaboration with our global sites in both Malaysia and USA, to improve our Accuracy and Consistency metrics in our compliance workflow.
• Managed the launch of a new workflow, developed and presented support documentation, ensuring that a global team of 15 analysts achieved a score of 95% accuracy within the first weeks of launch.
• Conducting root cause analysis (RCA) for priority workflows, in order to highlight our top error drivers and work on eliminating these issues in the coming weeks.
• Providing coaching sessions to low performers, detailing areas of issue and expanding their product knowledge.
• Communicating effectively and organizing meetings with Client Point-Of-Contacts, in the interest of being efficient in receiving key updates and information.

Dublin

• Working for a social media giant within the Developer Operations Policy team
• Handling app and developer related core workflows (compliance, appeals, etc.) while consistently meeting targets
• Engaging with policy and operational issues
• Using problem-solving skills and taking enforcement action based on information provided about developers and their apps
• Reviewing and identifying reports that need to be further assessed
• Managing and regularly reviewing case queues and following-up on open tickets

County Dublin, Ireland

• Smartbox Group is the European and Worldwide leader in the experience gift market.My responsibilities within the Marketing's Studio Department were:
• Preparing, performing and QAing desktop publishing tasks on a daily basis
• Executing specific assignments following established processes, workflows and guidelines.
• Working closely with Design Team and Product Marketing in order to deliver the projects within set deadlines.
• Using complex spreadsheets to track workflow and production progress and JIRA for organising and distribution of workloads and special tasksTools used: Adobe Acrobat, Photoshop, InDesign - JIRA - Confluence - Outlook.

Higher Diploma In Science In Data Analytics, Data

Level 5 Associate Certificate, Graphic Design

Master'S Degree

Graphic Design