Ana Padron Email & Phone Number

Job duties include but are not limited to:Working in a fast-paced, high volume, call center, answering product questions, providing troubleshooting support, and resolving neighbor’s issues. Using active listening skills and product knowledge to provided end to end tailored security solutions for both residential homes and personal businesses. Navigating, daily, multiple systems such as Kustomer, Neighbor Dashboard, Amazon Connect, Ring Central, Ring.com, and the Ring mobile application. Assisting neighbors with troubleshooting Ring and related electronic devices by explaining complex topics in easier to understand context. Providing additional insights to help promote companywide initiatives and Ring Security Experts exclusives. Using time management skills to follow-up and reply back to neighbor emails in a timely manner to preserve neighbor relationships.

Gainesville, Florida, United States

Performed in home installations of appliances, home theater equipment, smart home automation, security cameras, and basic computer set ups. Performed troubleshooting and repairs on appliances, home theater equipment, and computer systems. Gave education to clients on operation and maintenance of equipment after installation. Was trained and licensed to operate the box trucks as well as transit units. Spent over 3 months in a sister contract performing, at home, over the phone technical support and password resets.

Gainesville, Florida, United States

Provided sales support and technical assistance. Became familiarized with the different electronics to be able to repair the displays more efficiently. Moved and organized product from the back room to the sales floor. Had a professional, energetic personality to greet, assist, and converse with each customer.

Gainesville, Florida, United States

Was in charge of closing out the deposit for the entire store. Performed office paper work such as assigning daily tasks to each employee, setting up weekly schedules, and attending to the merchandising of the store. Trained and supervised employees as well as educating employees on new product and merchandising standards. Stayed current with standard operating procedures. Attended to unsatisfied customers to solve their questions and complaints efficiently while working to find a solution, also worked with coaching employees to prevent further instances.

Middleburg, Florida, United States

Contained knowledge of merchandise information and product location to better assist the customers. Provided excellent customer service as well as new prescription information. Collaborated with doctors and insurance companies to get the customers medications filled in a timely manner. Offered qualified information about each prescription or concern to every patient or customer with a professional and positive attitude.

Associate Of Science - As, Registered Nursing/Registered Nurse

Associate Of Arts - Aa, Health Professions And Related Clinical Sciences, Other

High School Diploma, General Studies