Ana Paula Soares Email and Phone Number

In my current role as a Corporate Designer at Merit Kitchens Ltd., I work closely with dealers, providing expert assistance in project designs and ensuring alignment with client requirements and industry standards. I utilize 20/20 Kitchen Design software to develop comprehensive plans, elevations, and section views that effectively illustrate the arrangement of walls, dividers, cabinets, and other fixtures.Estimating project costs and materials required is a crucial part of my job. By using Merit Kitchens Spec Books, I can facilitate budget adherence and efficient resource allocation. I prepare detailed plans and specifications for final kitchen designs in accordance with current practices and codes to ensure compliance while optimizing aesthetics and functionality.I also contribute actively to product design processes by tailoring goods or services to suit customers' needs based on their preferences, space purpose, resource availability, and unique requirements. My ability to develop compelling reports and proposals has often influenced decision-making processes toward optimal solutions.Supporting the design team through specific product knowledge is another aspect of my role. I generate customized quotes for projects that align with clients' budgets without compromising quality or design integrity. Furthermore, I collaborate with the marketing department to create innovative marketing displays that effectively showcase product offerings while enhancing brand visibility.My extensive consultations with dealers help me determine their needs so that I can develop tailored plans, elevations, and detailed drawings, and advise on colour selection finishes, and materials choice for an integrated design approach. Accurately estimating the costs of design projects allows me to prepare comprehensive sales quotes that reflect true project value while maintaining a competitive pricing strategy in the market.

During my tenure as an AutoCAD Drafter at Merit Kitchens Ltd., I leveraged AutoCAD to create custom 2D and 3D cabinet drawings in line with the designer's specifications. This role allowed me to provide comprehensive production documentation to the shop floor, ensuring accuracy and efficiency.One of my key responsibilities was maintaining an updated and accurate Merit product catalogue. By diligently managing drawings and specifications, I ensured quick reference for design teams, thereby streamlining our processes. I also coordinated custom colour requests from the order entry stage through the purchasing and finishing department, ensuring customer specifications were effectively translated into the final product. My role also involved building technical drawings to create Bills of Materials (BOMs) using AutoCAD and Inventor. This responsibility enabled me to develop new catalogue designs that enhanced our product portfolio while focusing on reducing production costs for increased profitability.I demonstrated expertise in reading and analyzing existing blueprints, construction drawings, and plans, providing insightful recommendations for design improvements based on analytical findings. This critical analysis helped shape more efficient design strategies within our team.

Beginning my career at Merit Kitchens as a Customer Support and Warranty Support specialist, my primary responsibility was to ensure dealers received prompt assistance. By addressing their concerns and answering questions, I played a crucial role in resolving issues efficiently and maintaining high levels of dealer satisfaction.One of my key tasks involved handling warranty requests from dealers. This required conducting a thorough analysis of the root causes of product damage. My commitment to delivering appropriate solutions within a tight 48-hour window, coupled with diligent follow-up, ensured all parties were satisfied with the outcome.Effective management of incoming customer phone calls was also part of my role. By transferring calls to the appropriate departments, I ensured a seamless communication flow.A significant part of my job was providing exceptional customer service to designers. Through comprehensive knowledge about our products and services, I created welcoming, positive experiences that fostered strong business relationships.I served as a critical liaison between engineers and clients regarding shipments and delays, managing warranties, assessing damages, coordinating replacements, and investigating causes, always striving to ensure optimal outcomes for all parties involved.

In my role as a Sales Design Consultant at Structube Furniture & Accessories, I developed a strong rapport with clients by expertly selecting furniture, finishes, and décor items tailored to each client's unique style and budget. This approach significantly enhanced customer satisfaction and loyalty.I was responsible for delivering exceptional customer service by assisting 20+ clients daily with productknowledge and care. Efficiently processing orders, coordinating deliveries, and conducting diligentfollow-ups were part of my daily routine to ensure an enhanced shopping experience.My role also involved maintaining an attractive sales environment by setting up compelling visual displays and keeping the showroom clean. Assembling furniture to create a positive ambiance effectively promoted product visibility and sales.

During my tenure at Bradiv, an interior design agency, I served as an Architect Consultant Specialist. In this role, I collaborated with architects, engineers, contractors, and interior designers to develop detailed 2D/3D drawings for office wall system design and corporate furniture. This ensured the cohesive integration of all design elements.I was responsible for preparing strategic proposals presenting client-specific concepts based on requirements, product knowledge, space planning considerations, and cost estimates. This allowed me to effectively translate the client's vision into feasible designs.Time management was a critical aspect of my job as it enabled me to meet stringent deadlines while creating innovative design proposals. I adeptly negotiated contracts and coordinated delivery and installation processes to ensure smooth project execution.

As an independent Architect Consultant Specialist, I had the opportunity to design residential and commercial interiors tailored to client needs, budgets, and style preferences. This role allowed me to deliver aesthetically pleasing and functional spaces that enhanced living and working environments.One of my key responsibilities was providing comprehensive mood boards for visual representation. These included samples of fabric, wall finishes, light fixtures, and flooring, enabling clients to visualize the overall concept effectively.I created detailed 2D drawings and 3D views along with appropriate materials specifications for clientpresentations. Additionally, I filed building permits for approval by local municipalities in accordance withbuilding codes.Managing projects from concept to completion was a crucial part of my job. I collaborated with externalconsultants and fabricators to assist clients in making informed purchase decisions. This ensured a seamless execution of design plans while maintaining high levels of client satisfaction.

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