I was in charge of customers’ insurance contracts and claims. I had the responsibility of going through precise information in order to make sure the claims were viable and suitable to be paid out. This job helped me develop my multitasking skills as I would have to go through claims andclient’s information while on the phone to them.

At Primark, I had the opportunity to work in different positions within the business and develop various skills. As a retail assistant, I have developed on my ability to empathise with the customer and improve on my communication skills and my IT skills by working with both the till and stock systems. One of my biggest responsibilities was to look after a department giving me a great sense of responsibility and autonomy.