Ana Sofia Kyc Email & Phone Number

Grand Rapids, Michigan, United States

* Support the HRBP to deliver People initiatives within function/location, by providing operational support and advice on HR matters.* Provide accurate and relevant (by country or function) advice on HR legislation and policy.*Manage employee relation processes, including but not limited to, investigations, disciplinary procedures, recruitment, onboarding and talent management.* Support the HRM and HRBPs with the people plan in function, for example: performance calibration, talent forums, training and development.* Support the HR Business Partners in employee relations processes and cases including absence, performance management, disciplinary procedures and outcomes; support managers within function/region with their people processes, train and coach best practice and ensure they take responsibility for their managerial processes.* Be the second line of support to queries that Ask.HR cannot answer immediately, by looking at legacy issues, patterns or further background. Where no policy exists, build proposals and engage with COE or Operations. * Be proactive in identifying people issues and trends within the business and work together with their key stakeholders in order to build and implement pragmatic and business oriented solutions.* Work closely with the HR Operations and Services Teams, as well as the HR Centers of Excellence to align on key processes, policy application and changes within the business,* Keep up to date with local legislation, providing suggestions for changes and improvements to our own policies and processes.* Work closely with the HR colleagues, to contribute to HR projects and provide ideas and suggestions.

Grand Rapids, Michigan, United States

Focus on ensuring high quality support and consistency in the People Operations team. Escalation point for the teams and the business to enable best in class delivery of People Services. Optimal implementation is ensured through liaising with internal and external stakeholders to drive regional and global improvements. Process improvement, including systems and tooling to fit with evolving requests from the business and drive efficiency. Support the People Operations team in driving communication and initiatives in alignment with objectives and KPIs. Ensure processes, procedures and documents are up to date and in line with standard operating procedures as well as compliant with global & local employment law and legislation. Seek out and implement alignment across accounts both at a regional and global level. Execute controls and ensure the team acts in compliance with Risk & Control principles and sensitive data is handled in line with the privacy, compliance and GDPR principles in mind. Provide training to stakeholders and employees on People Ops processes. Drive various (cross-)regional People Operations oriented initiatives, projects and procedures including implementation and communication. Monitor quality of core daily activities using data analysis, reporting from ServiceNow and Workday.

Grand Rapids, Michigan

● Respond to written and verbal inquiries in accordance with SLAs from a variety of internaland external sources for the purpose of resolving problems, providing information and/orreferring to the appropriate COE or person.● Identifying relevant trends and issues for recommending or implementing a remediation planby using various systems and by speaking to stakeholders in the company to ensure theemployees' needs are met and that processes are optimized.● Administer people processing procedures that occur throughout the employee life cycle withagreed SLAs.● Administer up-to-date processes, procedures and documents, aligned with standardoperating procedures as well as current local employment law and legislation.● Maintain and administer the company’s global HR system and tools.● Document all internal queries according to standard operating procedures.● Maintain records and employee files.● Prepare and coordinate the actions around Payroll change reports and reviews according topre-agreed timeline.● Ensure data quality and execute appropriate audit procedures in accordance with Risk &Compliance controls.● Explain regulations, policies, or procedures to employees and managers.● Partner with relevant stakeholders on the on the continued updating of the employeehandbook and HR content● Organize and support facilitation of regional People events such as Ask.HR days.● Support onboarding new People Operations Specialists and the onboarding of directstakeholders regarding the People Operations processes.● Liaise and partner with country specific stakeholders such as Advisory, Payroll, Recruitment,and other internal support functions and external vendors.● Support various People initiatives, including project implementation and new procedures.

Grand Rapids Y Alrededores, Michigan, Estados Unidos

• Assist individuals through the insurance eligibility process. • Conduct community outreach, enrollment and educational events in Kent County and across the region. • Lead outreach and enrollment staff through training, staff meetings, coordinating tasks and schedules.• Act as agency expert on the ACA (Affordable Care Act) and Medicaid programs, communicating with staff and Americorps as it relates to their respective positions and the clients they interact with.• Provide technical assistance to the other Navigators and CAC (Certified Application Counselor) staff in the region though attendance of community collaborative meetings. • Participate in regular conference callas, webinars and conference related with the ACA and programs offered for the Department of Human and Health Services. • Collaborate with Billing Department in different projects and activities such as daily deposits, lockbox and EFT's postings, reports, collecting payments, etc.• Other duties as assigned.

Grand Rapids, Michigan

• Conduct outreach to non-health persons in the health center's service area. • Help individuals understand and access affordability options (Medicaid, Marketplace and CHIP) following all training guidance. • Maintain expertise in eligibility, enrollment and program specifications.• Provide information and assistance in a fair, accurate and impartial manner. • Provide information and assistance in a manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities (following CLAS standards).• Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints or questions about their health plan, coverage or a determination.• Provide education to health center staff at all sites regarding insurance options so that they can assist in educating their patients/clients.• Provide educational materials regarding insurance options to community partners including health departments, hospitals, urgent cares, physician's offices and human services agencies and collaborate and coordinate outreach efforts with them.• Conduct public education activities to community groups to raise awareness of the Marketplace.• Represent the health center at health fairs and other events to provide education regarding health insurance coverage.• Assist persons with enrollment in the Marketplace and Medicaid.• Facilitate consumer selection of a Qualified Health Plan.

Grand Rapids, Michigan

• Manage relationships with hotels by providing high levels of customer service and account management support. • Act as main point of contact with hotels verifying guest information as needed. • Communicate any developments in service, products, website or systems.• Answer any income questions from customers (system, reservations, etc)• Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible.• Provide guidance to hotel in utilizing and optimizing our systems.• Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.• Ensure timely follow up with hotels provided through feedback.• Resolve any issue/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed.

Grand Rapids, Michigan

• Responsible for communication with office staff and parents of students • Key Translator for all communications between English and Spanish. • Manage the school database and student files to ensure school is up to government standards• Answer the phone, greet guests and create administrative reports • Maintain the office structure including coordinating office supply needs and monitoring the building to ensure it is compliant with standards• Conduct other administrative duties as needed or requested

Valencia, Venezuela

Supported the Attorney General and the Attorney General Assistants in the office. Organized and controlled the appointments and meetings in the Attorney General Office schedule. Managed visitors and staff who needed to meet the Attorney General. Supervised staff and created reports on any situation that occurred in the building. Managed paper and electronic filing system. Received, revised and distributed input and output mails. Watched over a variety of office machines such as computers, telephones, fax machine and videoconferencing equipment. Managed the Institution Library reorganization plan.

Valencia, Venezuela

Met and assisted workers and unions affiliated delivering the requirements, demands and needs within the company. Awareness of the correct observance of labor rights and workplace safety rules. Supervised the termination of employment and workers compensation. Managed unspecific duties that could arise in the workplace between employer, employee and unions.

Valencia, Venezuela

Performed legal assistance for the different departments in the company, and other affiliate companies. Represented the company in Court and in private business. Addressed contract-specific matters during cases and precedent research. Analyzed data to test compliance with all legal reporting regulations. Offered extensive cases status explanations to each client. Drafted and amended complaints. Analyzed employer policies, procedures and work rules to verify full compliance. Elaborated and evaluated legal documentation for private business, government issues and work relations.

Valencia, Venezuela

Collaborated with the team of lawyers addressing contract-specific matters during cases and precedent research. Collaborated with the team in legal research and facts investigation for case litigation. Advised clients of their rights in specific situations. Offered extensive case status explanations to each client. Developed detailed litigation strategies for each case. Represented the clients in Court and government entities.

Valencia, Venezuela

Received and canalized citizen complaints and community problems. Addressed written communications with different government entities and private companies to ask for collaboration in the resolution of the community issues. Supported the Parliamentarian activities in the community. Worked as a team member collecting data for electoral purposes.

Valencia, Venezuela

Monitored the status of the cases the firm had in Court and informed the attorney staff of any change or issue the cases presented. Collaborated with staff in legal research and facts investigation for case litigation. Transcribed legal documents.

Valencia, Venezuela

Organized the inventory of products. Identified customer needs to renew the stock of products. Implemented new methods to increase sales. Part-time job.

Master In Business Law, Law And Business

Emphasis in Colombian Business Law with some comparative law courses and a final degree working in Intellectual Property Law.

Bachelor Of Laws (Llb), Law

Completed studies about theoretical frameworks, historical dynamics, the cultural embeddings of law, government institutions, the system.