Ana Sofia Lança Email & Phone Number

Lisboa, Portugal

Lisbon Area, Portugal

Contribute to the development, implementation and monitoring of the Professional Ethics, Market Integrity, Protection of Clients Interests and Anti-Bribery and Corruption topics within BNP ParibasCommunicate to Business Lines the rules applicable to them and contribute to their operational adaptation and implementation.Analyze the impact of Compliance normative framework evolution and specify the developments required to ensure their implementation.Participate in projects aiming at improving Compliance practices.Maintain the knowledge and contribute to the development and implementation of Compliance procedures. Develop and maintain effective Compliance monitoring and control plans.Document and communicate results of reviews, monitoring, controls and investigations.Help in Compliance risk assessment process.Lead and participate in staff Compliance training and ensure day-to-day knowledge circulation.

Lisbon Area, Portugal

Reception of clients’ settlement instructions from a variety of supports (SWIFT, @PBLink, Fax…) Manage instructions control: data validity and coherence, cash and securities position Monitor progress of instructions from reception to settlement Analyse settlement fails and conduct proper action in relation with clients, counterparts or other teams Quality control of clients’ instructionsEnsure proper settlement and proactive follow-up with the client Analyse and resolve client queries and claims Provide client with operational support and value added servicesDevelopment and implementation of back-up and front line procedures to ensure continued Provide clients with monthly reporting on clearing activity Provide clients, management and Relationship Managers support with recommendation to improve the quality of the service and decrease operational costs and risksOther projects:- BP2SEA organization member- Internal Communication Champion project - Participation in CSR projects

Algeruz, Palmela

Management, organization and participation in International Exhibitions. Export manager for the SEGUR brand for English speaking markets (B2B environment – Hardware & Do It Yourself (DIY) Chains).Direct Marketing activities for Portugal and SpainNational & International Institutional Promotion & Communication.Distribution Network to promote and communicate company’s product.Development of Digital Marketing for the company on the main social networks.Development of the new company’s website.International Procurement for raw materials.Development of the company’s Marketing Plan.Active Participation in New Products Development.

Lisbon Area, Portugal

Costumer management through follow-up.CRM system for a personalized contact with the target market.Sale of products and services to the United Kingdom & Ireland markets.Development of an Internet Distribution Network.International communication & promotion assistant.

Postgraduate, Business – Specialisation In Logistic Management, 15/20

Business Science: Management Information Systems, Finance, Organizational Behaviour, Corporate Marketing, Global Economy Logistic.

Bachelor'S Degree, Marketing, 15/20

Activities and Societies: Participate at the 8th International Management Workshop in ChinaGeneral: Strategic Management, Theory.

College, Human Resources And Business Management