Ana Sofia Miranda Email & Phone Number

Porto, Portugal

Porto Area, Portugal

Order Management • Ensure order management of external customers: • Track orders from reception to delivery • Monitor and timely processing of received orders (Manual and EDI) • Monitor on time fulfillment of customer orders by production plants and external warehouses (RDCs). • Identify and implement specific process improvements in daily operations • Ensure that demand information is correctly updated in the system, according to phase-in / phase-out timeline'Sales Orders• Create and update sales orders with relevant information according to customer requirements• Monitor the completion of the sales orders in the system along all business levels;'Electronic Data Interchange (EDI) • Manage requests related to changes/errors in data transmitted with customers• Support the implementation of new EDI connections'Processes Know how (internal and external)• Coordinate with the different stakeholders the setup of system data according to new customer checklist (incl. changes in order process)• Understand customer specific processes and guarantee the availability of the relevant information'Internal and external communication• Ensure the communication between customers and SEG plants for daily operations• Support with necessary information concerning order status• Coordinate critical situations with plants, sales and customers to achieve best cost solution in accordance with contractual terms and conditions'KPI's Monitoring• Support the reporting of customers delivery performance• Support the implementation of corrective actions to achieve service levels targets• Monitor internal KPIs and implement corrective actions

Customer Master Data Key User for SAP and Infor (worldwide requests from SEG locations)

Porto Area, Portugal

Overseas demand planning of materials produced in China, Mexico and Brazil SEG plants.

Porto Area, Portugal

• Support to the front-office commercial team in all commercial processes and administrative activities developed;• Commercial offers elaboration;• Order processing • Work closely with the Project Management team and with the designated clients to ensure the professional management of all commercial events;• Clarification of commercial questions to customers;• Registration of information in CRM and Baan systems.

Porto E Região, Portugal

• Monitoring of all communication processes with International Customers• Day to day buyer contact and relationship management with the designated Customers• Management of all orders and prices, ensuring precise entry and failures check• Follow-up of International processes, managing with the Demand Planner possible delivery dates• Mediation between local Expedition warehouse and the destination warehouse (delivery schedule, logistic guidelines, export documentation, etc.)• Prospecting of new customers• Complaints and Returns Management for International Customers

Leatherhead, United Kingdom

• Delivery of Customer service in the account group and categories, including the daily communication and interactions with Customer’s Supply Chain team.• Building and maintaining a high degree of customer care and focus to ensure a customer receives the highest level of service by minimising failures and ensuring high levels of order accuracy.• Receiving and processing electronic or manual orders in SAP, ensuring accurate entry and checking for failures after an order run.• Reporting and understanding weekly service failures, seek to anticipate and prevent reoccurrence.• Handling customer logistics complaints, logistics queries and discrepancies in a professional manner from accurate investigation to issue resolution.• Supporting the use of Supply Chain Innovation tools for the processing of orders, such as VMI and intranet and depot stock management.• Supporting the Customer Replenishment Specialist or the Demand Planner by monitoring and evaluating supply chain performance, as well as providing management information for customer service reporting against specific KPI’s.• Day to day buyer contact and relationship management with the designated Customers

Frimley Green, United Kingdom

• Dealing with all aspects of service for a portfolio of defined customers for which the Order to Delivery Team Member is completely responsible• Accountable for maximising the customer case fill level in line with departmental and customer targets• Managing allocations, liaison with local Sales and communication to customers in short or out of stock situations• Ensure the efficient management of new product listings and delists into customers through liaison with local Sales and local Logistics Service Providers• Work closely with local sales and with customers to ensure the professional management of customer promotions and other trade events.• Ensure the accurate and timely processing of all orders through management of EDI interfaces, local Sales interfaces and receipt and processing of manual orders in SAP