Ana Sofia Silva Email & Phone Number

Matosinhos, Porto, Portugal

- Quotation for private transfers and tours, tailored made;- Scheduling services and availability;- Fleet management;- Accounting records

Matosinhos, Porto, Portugal

- Communications and marketing management of social networks and websites;- Content creation for social networks and websites;- Oversee the image and product design department - photography;- Recruitment, selection, training and supervision of teams/employees;- Ongoing training of the team/employees in the work environment;- Maximising and utilising internal resources;- Create rosters and work shifts;- Approving and managing staff holiday schedules;- Negotiate and acquire products, services and partnerships, Portugal and Spain;- Ongoing analysis of the national and Spanish markets;- Managing and supervising promotional campaigns, Portugal and Spain;- Invoicing;- Preparation of accounting with archiving;- Preparation of payroll for T.O.C;- Monthly analysis of costs and income in an SME environment;- Control of payments and receipts;- Updating of bank files;- Stock management and interim and annual inventories.

Maia

- Recruiting staff for physical and online stores;- Evaluating and monitoring the operation of physical and online stores;- Inspection visits to physical stores;- Procuring goods, products and services for marketing;- Updating bank records;- Preparing monthly accounting documents;- Stock and inventory management;- Preparing and selecting products for weekly promotions;- Managing the professional resale department via a web platform;- Analyse invoicing against set monthly targets;- Daily updates on parcel deliveries from the carrier;- Supervising the warehouse service;- Competitive market research;- Supporting the complaints department, returns and customer helpline;- Presenting fortnightly results to management;

Porto

- Provide quotations/proposals for equipment hire and service provision;- Creating bespoke projects for the client's event, studying the venue, AV requirements, monitoring the budget;- Follow up the commercial process;- Commercial, inspection and event monitoring visits;- Preparing orders for invoicing at end of service;- Monthly presentation to management of tender success rate against target;- Monthly forecasting of services/billing;- Daily allocation of team according to skills;- Maximise and utilise internal resources;- Control and monitor sub-contract and service costs;- Control the workload of technicians with fairness criteria;- Allocation of teams outside Porto, management of accommodation and travel;- Managing and leading the team (motivation and conflict management);- Outsourcing of AV technicians;- Evaluate the performance of the whole team on a monthly basis;- Managing and translating service evaluation questionnaires into outputs;- Approve all internal requisitions up to €150.00;- Approve the staff holiday schedule within the set timeframe and in accordance with internal rules;- Supervise the stock control of equipment;- Ensuring the maintenance of equipment and non-conformities;- Supervising the warehouse service;- Negotiating with national and international suppliers and partners;- Supervising work experience placements within the IEFP;

Vila Do Conde

-General office duties;- Receiving customers;- Billing;- Translation of brochures;- Managing national and international orders;- Documentation of import and export procedures;- Organisation of freight in national and international transport;- Accounting archive;

Digital Marketing & Strategy, 19

- Estratégia Digital; - SEO; - SEA, - Display Advertising; - Social Media; - Influencer Marketing; - Email Marketing; - Métricas e.

Licenciatura, Educação Social

- Estágio Profissional curricular, como Educadora Social na Escola Básica nº1 da igreja de Perafita (2001-2003); - Criação de um Website.

Curso Intensivo De Inglês, Ensino De Inglês Como Segundo Idioma

Certificados obtidos: - Preliminary English test; - The Oxford Examination in English as a foreign language; - First Certificate in English