Ana Sofia Sousa Email & Phone Number

London Area, United Kingdom

London, United Kingdom

• Lead and manage the day to day operation of a restaurant, 1 Coffee Bar and 9 Micro-kitchens
• Review all written client comments and follow up on any service issues promptly and efficiently
• Responsible for maintaining high standards of customer service having achieved an average score of 99% in internal audits
• Responsible for all the HACCP, COSHH Files, Training Record Cards, Documentation and monthly budget
• Motivating the whole team by establishing weekly targets/goals and giving constructive feedback. Experience in recruitment and proactively guiding new team members
• Keep up to date the event planner for the restaurant/coffee bar and organise pop-ups/events

London, United Kingdom

• Team Leader from Jan 2015 – Aug 2016Customer Service Assistant from May 2013 – Jan 2015
• Overseeing day to day operation of a restaurant which serves more than 800 covers for lunch, 600 covers per dinner and management of one coffeeshop and 9 Micro-Kitchens, including daily orders and stock control
• Responsible for all the HACCP (Hazard Analysis and Critical Control Points) documentation and monthly budget of over £120,000
• Responsible for maintaining high standards of customer service having achieved an average score of 99% in internal audits
• Motivating the whole team by establishing weekly targets/goals and giving constructive feedback. Experience in recruitment and proactively guiding and training team members
• Planning and organising events/pop-ups

London, United Kingdom

• Chef Assistant - food preparation
• Hospitality

Lisbon, Portugal

• Consistently achieving daily and monthly sales targets
• Responsible for opening/closing, shop keyholder and cashing up and banking
• Setting up promotional displays