Ana Sofiah Binti Misnan Email & Phone Number

Sydney, New South Wales, Australia

As a room attendant for Silk Hospitality, I oversaw housekeeping operations of a luxury hotel with 145 suites. Additionally, I corresponded with 2 managers to fulfill in-room services in customers' issue resolution and requests for 200+ guests in the hospitality industry as well as providing exceptional customer support.Key Achievements :• Demonstrated exceptional performance in maintaining room cleanliness and presentations, leading to increased guest satisfaction and… Show more As a room attendant for Silk Hospitality, I oversaw housekeeping operations of a luxury hotel with 145 suites. Additionally, I corresponded with 2 managers to fulfill in-room services in customers' issue resolution and requests for 200+ guests in the hospitality industry as well as providing exceptional customer support.Key Achievements :• Demonstrated exceptional performance in maintaining room cleanliness and presentations, leading to increased guest satisfaction and contributing to a rise in revenue for the hotel's operations.• Achieved outstanding customer satisfaction ratings across the section of suites under my responsibility, increasing the overall success of the hotel in surpassing client expectations.• Implemented a time-efficient and effective room cleaning process, resulting in a reduction in turnaround time for room preparation, providing faster check-ins for guests and enhancing overall operational efficiency. Show less

I am a detail-oriented accounting student proudly sponsored by the Public Service Department of Malaysia, pursuing a Bachelor of Commerce in Accounting at UNSW, Sydney. In addition to Performing outstanding academic performance with a consistent GPA of +3.50, I am also committed to enriching my experience through active participation in extracurricular activities.

Sydney, New South Wales, Australia

As a student ambassador representing the Public Service Department of Malaysia, I was tasked with the important duty of communicating directly with VIPs and stakeholders in showcasing the department's commitment to cultivating a global perspective among Malaysian students through its sponsorship programs. My role involved:• Delivering concise, impactful presentations that effectively conveyed the department's missions and the significant role of sponsored students in promoting… Show more As a student ambassador representing the Public Service Department of Malaysia, I was tasked with the important duty of communicating directly with VIPs and stakeholders in showcasing the department's commitment to cultivating a global perspective among Malaysian students through its sponsorship programs. My role involved:• Delivering concise, impactful presentations that effectively conveyed the department's missions and the significant role of sponsored students in promoting Malaysia's educational and cultural outreach on a global scale.• Provided tailored presentations directly to VIPs and stakeholders that highlighted the Malaysia Public Service Department's commitment to fostering global education and cross-cultural exchanges.• Facilitating cultural exchange and dialogue, underscoring the importance of international collaboration and educational exchanges in today’s interconnected world.• Leveraging these opportunities to establish and strengthen relationships with important figures and organizations, enhancing potential collaborations and support for Malaysian students and educational initiatives abroad.• Taking the initiative to anticipate questions, provides thorough answers, and offers insights into the organization's work and the experiences of students like myself studying abroad.• Preparing informative boards that detailed the organization's roles, functions, and the significant impact of our sponsored student programs, ensuring that the information was both accessible and engaging. Show less

Sydney, New South Wales, Australia

I am leading the strategic planning and management of the theatre production, ensuring all details are meticulously addressed from inception to execution while coordinating with various teams and vendors to manage resources, budget, and logistics effectively.Key Achievements:• Led a diverse team of over 50 professionals, including event planners, technical staff, and creative talents, fostering a collaborative environment that encouraged innovation and excellence.•… Show more I am leading the strategic planning and management of the theatre production, ensuring all details are meticulously addressed from inception to execution while coordinating with various teams and vendors to manage resources, budget, and logistics effectively.Key Achievements:• Led a diverse team of over 50 professionals, including event planners, technical staff, and creative talents, fostering a collaborative environment that encouraged innovation and excellence.• Implemented innovative marketing and engagement strategies that led to an unprecedented outcome: 100% of tickets were sold out well in advance of the event.• Established strategic partnerships with sponsors, government agencies, and cultural organizations, resulting in increased funding and support for the event, as well as opportunities for future collaborations.• Collaborated with internal and external stakeholders in budgeting comprehensively and resource planning, ensuring the theatre event remained within the allocated budget while delivering a high-quality experience for attendees. • Contributed to the creative vision of the gala, working closely with designers, performers, and multimedia artists to create a captivating experience that celebrated Malaysian heritage and contemporary culture.• Demonstrated composure and strategic thinking in managing unforeseen challenges, including last-minute changes and technical difficulties, ensuring the event proceeded without significant disruptions. Show less

Johore, Malaysia

As a Residential Student Disciplinary Board Member, I have gained valuable experience in promoting a safe, respectful, and inclusive environment within the student community. I have actively contributed to upholding disciplinary standards, facilitating conflict resolution, and promoting student welfare.Through my role, I have cultivated strong interpersonal and leadership development, fostering a supportive atmosphere that encourages personal growth and accountability.Key… Show more As a Residential Student Disciplinary Board Member, I have gained valuable experience in promoting a safe, respectful, and inclusive environment within the student community. I have actively contributed to upholding disciplinary standards, facilitating conflict resolution, and promoting student welfare.Through my role, I have cultivated strong interpersonal and leadership development, fostering a supportive atmosphere that encourages personal growth and accountability.Key achievements:• Actively participated in issue resolution efforts, mediating and finding solutions to interpersonal issues among students.• Collaborated with fellow 32 student leaders to organize 3 major school events and activities that fostered a sense of unity and school spirit.• Represented the student body in weekly meetings with school staff and administrators, advocating for student rights, health and safety. Show less

Bachelor Of Commerce - Bcom, Accounting

Activities and Societies: Islamic Society (ISOC)

Foundation Degree, Accounting And Business/Management, Cgpa 3.86

1) Intec Student Leaders Forum 2021 Participated in the Intec Student Leaders Forum 2021: Mastering Online Learning, a dynamic platform.

Spm, Pure Science Stream, 9A

Activities and Societies: Girl Guides Association 1) Class Representative 2019 & 2016 I was entrusted with the responsibility of serving.