As a dedicated professional, my role revolves around ensuring operational excellence and maintaining rigorous quality and safety standards. In this capacity, I coordinate closely with suppliers, meticulously prepare reports and key performance indicators, and develop comprehensive documentation to facilitate staff training on safety and quality.In addition, I specialize in data analysis, leveraging information to drive strategic decision making and maintain compliance with regulatory requirements and certifications. By spearheading continuous improvement initiatives and implementing process standardization projects, I actively contribute to optimizing operational efficiency and raising quality and safety standards throughout the organization.

As the Customer Service and Operations Manager at Finca Santa Veracruz, I led the daily operations to ensure a positive experience for our customers. I was in charge of cash handling, billing, inventory control and food and beverage preparation. My main focus was to provide friendly and efficient service, always maintaining the highest quality standards and leading the team. Thanks to my dedication to detail and my ability to work under pressure, I contributed to the success of the team and the welcoming atmosphere of the establishment.