Ana Sofía Vargas Email & Phone Number

Escazu, San Jose, Costa Rica

● Head of Business Intelligence, Risk Management, Product, Compliance and Training divisions.● Highly skilled in content creation, document proofreading and knowledge base management.● Proficient in project management, product management, software design, operations strategic planning, data validation services and analysis tasks.● Perform continuous platform reviews for usability enhancements.● Work directly with clients and cross-functional teams to determine risk management needs to achieve satisfaction.● Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.● Achieve quick resolutions for problems as well as coordinate measures to be taken for damage control and oversee incident management records.● Recommend potential products or services to management by collecting research information and analyzing customer needs.● Train staff on how to use the all-in-one risk management platform as well to explain procedures; answer questions and analyze data received via API.● Prepare product, service and staff reports and evaluations for upper management and key stakeholders.● Update job knowledge by studying new product descriptions and by being on top of industry changes.

Escazu, San Jose, Costa Rica

Santa Ana, San Jose, Costa Rica

Rohrmoser, San Jose, Costa Rica

● Direct and manage project development from beginning to end.● Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.● Develop full-scale project plans and associated communications documents.● Liaise with project stakeholders on an ongoing basis.● Estimate the resources and participants needed to achieve project goals.● Delegate tasks and responsibilities to appropriate personnel.● Identify and resolve issues and conflicts within the project team.● Plan and schedule project timelines and milestones using appropriate tools.● Track project milestones and deliverables.● Develop and deliver progress reports, proposals, requirements documentation, and presentations.● Proactively manage changes in project scope, identify potential crises, and devise contingency plans.● Define project success criteria and disseminate them to involved parties throughout project life cycle.● Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.

Rohrmoser, San Jose, Costa Rica

● Assess the department’s needs for recruitment, staffing and coaching as well as be involved in the performance of the agents in general.● Assist the Security Manager on the development of new projects.● Responsible to report the performance of the tools used by the department as well as assisting in the developing of new tools.● Coach agents on task prioritization and time management by organizing daily activities and workload to maximize productivity.● Provide leadership to the agents in terms of management of scheduling and responding to quality assurance.● Provide specific meaningful feedback pertaining to substandard performance, pointing out deficiencies as they occur and providing corrective guidance.● Provide feedback to customer support team, VIP hosting team and deposit assistance team regarding risk management issues and escalation procedures.● Create and update standard operational procedures as well as coordinate communications on policies changes to the entire team.

Rohrmoser, San Jose, Costa Rica

Rohrmoser, San Jose, Costa Rica

Rohrmoser, San Jose, Costa Rica

Rohrmoser, San Jose, Costa Rica